Reliable Body shop master repair planner, who has extensive experience in the body shop. As well as years as a senior field appraiser for a large insurance company.
Managing over 10 DRP accounts. In charge of all estimates, supplements, parts ordering, production, setting out dates, managing technicians and sublet vendors. Keeping a high standard of customer service. Average sales per month $150-175,000. 00 Controlling costs, maintaining high honors with all insurance partners.
Responsible for maintaining my assigned accounts. Writing estimates, total loss evaluations and communicating with the customer and their insurance company. Handling of all supplements, parts ordering, photoing of vehicle and final billing. Working with vendors and sublet companies. Writing accurate damage analysis, closing and reconciling files. Seeing the vehicle through the entire repair process. Responsible for final quality check and delivering the vehicle to the customer. Monthly average sales $150-225,000.00
Responsible for a large territory from Bakersfield to North Hollywood. Managed multiple assignments and supplements daily. Accountable for maintaining a low cost per claim, high apu and timely uploads. Evaluate customer needs and requirements and relay this to the shops, to deliver the highest levels of customer service. Average yearly audit above 90% or higher. Working at a fast efficient pace to keep cycle time down, by completing accurate estimates and if needed timely supplements. Maintaining a good working relationship with the shops.
Managing the body and paint department. Ordering supplies, maintaining a safe work environment, cleaning and organizing the shop. In charge of all drp accounts. Writing and auditing all of the shop estimates. Ordering and receiving parts. Communicating with the customer and insurance companies. Maintaining a high csi, apu and low cycle time. Received one of AAA top shop awards in 2006, 2007 and 2008.
Professional and Personal References available upon requests
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