Responsible for delivering Soft Skills training for many corporations with excellent communication skills demonstrated by 4 years of formal adult teaching experience. Talented Business Professional Speaker and Facilitator with expertise in Soft Skills Training and the Banking industry.
Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.Performed student background reviews to develop tailored lessons based on student needs. Primarily responsible for facilitating multiple programs including Exceptional Presentations, Exceptional Customer Service Skills, Effective Communications Skills, Win Win Negotiations, Time Management, Business Writing Skills. Also Trained employees from several companies using their material.
Responsible for managing many teams of various size. Met and exceeded sales goals in each position. Won several customer service awards. Each team brought its own challenges that were met and overcome. Also responsible for a portfolio of clients around 125 to manage. Within all of these roles I was responsible for the staff and Loan goals, Checking, Savings, and all cross sells.
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