Helpful and understanding Licensed Massage Therapist with solid history of achievements in field of massage therapy. Qualified to perform various massage modalities. Diligent, motivated and skilled. Licensed Massage Therapist with excellent verbal communication and customer service skills. Competent and knowledgeable in variety of massage treatments. Positive, enthusiastic and energetic. Highly-skilled Licensed Massage Therapist with more than 10 years of experience in wide array of healing techniques and modalities. Committed to providing body works for well-being of mind, body and soul. Excellent skills in Swedish, deep tissue and prenatal massage techniques.
Skills
Physical power
Strong manual dexterity
Front desk management
Understands spa services
Reflective listening
Understanding of body signals
Body mechanics
Sales and marketing
Social skills
Team management
Planning
MS Office
Customer service
People skills
Training & Development
Teambuilding
Time management
Education and Training
Heritage IncManassas, VA, Expected in 06/2010 – –Associate of Arts:Massage Therapy - GPA:
Experience
Diamond Resorts Corporation - Massage Therapist Ormond Beach, FL, 10/2010 - Current
Gave clients individualized suggestions for stretching, strengthening, postural and relaxation techniques.
Worked with clients performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
Used hot stone massage to relieve deep pressure, pain and buildup of toxins.
Assisted patients with injury recovery as part of comprehensive physical therapy plans involving massaging affected muscles to improve mobility and reduce pain.
Brought in high volume of referrals from satisfied massage clients and consistently exceeded quotas.
Helped clients tackle different types of stress by releasing knotted muscles with advanced massage techniques.
Developed deep understanding of specialized massage techniques by attending regular professional development courses.
Assisted with basic bookkeeping needs such as filing and maintaining clients' records.
Maintained patient records, tracking rehabilitation goals and progress
Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.
Referred clients in need of specialized care to healthcare professionals.
Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
Employed trigger point therapy to relieve specified areas of pain or dysfunction.
Analyzed client's medical histories to identify potential root causes of ailments.
Discussed body treatment needs and expectations with clients to maintain customer satisfaction.
Addressed injuries, trauma and stress using myofascial release.
Examined clients to identify imbalances and sources of painful or tense areas.
Applied massage on soft body tissue to relieve discomfort and facilitate healing in injuries.
Applied pressure to specific body points to relieve muscle tension and related symptoms.
Utilized cross-fiber friction techniques to facilitate strong, flexible repair in site-specific muscle and connective tissue injuries.
Guided clients through PNF stretches to target nerve receptors and extent muscle length.
Treated tendon and ligament scar tissue buildup using transverse friction.
Diamond Resorts Corporation - Massage Therapist Miami Beach, FL, 07/2009 - Current
Anheuser-Busch Inbev - Server Eugene, OR, 08/2008 - 03/2016
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Collaborated with host, bus person and cook to serve up food and beverage options.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Prepared salads, appetizers and garnishes to assist kitchen staff.
Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Provided exceptional service to high volume of daily customers.
Cleared table and bussed dishes to allow for quick setups.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts.
Set up dining room to meet hospitality and service standards.
Resolved customer concerns with friendly and knowledgeable service.
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Developed strong and lasting resident relationships.
Greeted newly seated guests promptly, filled water glasses and brought bread to table.
Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Reset tables between guests, including refilling condiments and wiping down all surfaces.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Restocked tables, wait staff areas and order staging areas.
Discussed dining menu information to aid in decision process for senior residents.
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