Marriott Resume Example Marriott

MARRIOTT

Summary

Dynamic individual highly successful at juggling multiple priorities at any given time while delivering superb service with a smile. I am effective at improving customer satisfaction ratings through exemplary service. Reliable, motivated and willing to go the extra mile to guarantee guests' satisfaction and comfort.

Accomplishments

Created new Starbucks beverage recipe, Salted Caramel Mocha which remains on the menu to date.
Developed and implemented daily task list for employees to better manage work flow.

Experience

Marriott
April 2012 to CurrentMarriott － Atlanta, GA

Set up special events and private parties.
Educated customers about the differences in coffee beans, preparation and home brewing methods.
Prepared and served delicious espresso and coffee drinks according to memorized recipes.
Routinely thoroughly cleaned the coffee and espresso machines.
Accurately filled customer orders.
Calculated and returned appropriate change.
Provided prompt, efficient, friendly, and quality service at all times.
Effectively handled customer complaints and special requests.
Accurately balanced cash register at all times.
Maintained stock levels to prevent shortages of critical items.
Quickly mixed a variety of simple and complex espresso beverages.
Consistently kept work areas clean and sanitary in compliance with Marriott standards and local, state, and federal laws.
Accurately and quickly calculated checks and made change.
Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.
Operated credit card machines correctly and quickly.
Greeted newly seated guests in a friendly and timely manner.
Maintained a positive working relationship with fellow staff and management.
Confirmed accuracy of orders against requisitions.
Sliced and prepared a variety of fruits and vegetables and filled ice bins with crushed or cubed ice.
Cleaned and stocked glassware, assisted with beverage service and transported dishes to the kitchen.
Greeted all customers, recorded correct orders and performed cashiering duties.
Operated cash register and processed customer cash and credit card payments.

Cook
April 2012 to CurrentAtlanta, GA

Effectively managed and assisted kitchen staff in producing food for banquets, catered events and member dining areas.
Developed strategies to enhance catering and retail food service revenue and productivity goals.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Expert in final plate preparation with authentic presentation.
Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
Ensured smooth kitchen operation by overseeing daily product inventory, purchasing and receiving.
Followed proper food handling methods and maintained correct temperature of all food products.
Established and maintained open, collaborative relationships with the kitchen team.
Consistently produced exceptional menu items that regularly garnered diners' praise.
Quickly and courteously resolved all guest problems and complaints.
Prepared healthy, enjoyable breakfasts, lunch and dinners for diners.
Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
Enforced appropriate work-flow and quality controls for food quality and temperature.
Provided nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Mixed, weighed and proofed ingredients in accordance with bakery recipes.
Correctly operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
Prepared bakery and specialty products such as bagels, breads and pastries.
Correctly and safely operated all kitchen equipment in accordance with set guidelines.
Built and fostered a team environment.

Cashier
September 2009 to June 2011NCG Theaters － Acworth, GA

Trained new employees as needed.
Achieved high sales percentage with value-focused customer service approach.
Cross-trained and provided back-up for other areas within the theater such as concessions and usher.
Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Designed and suggested new display ideas to improve accessibility to merchandise and upcoming new releases.
Guaranteed positive customer experiences and resolved all customer complaints.
Maintained adequate cash supply in cash drawers in checkout station.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Managed cash stock and inventory balances accurately.

Education

High School Diploma : 2010Allatoona High School － Acworth, GA, United States

Chattahoochee Technical School － Acworth, GA, United StatesGPA: GPA: 0GPA: 0

Skills

approach, back-up, cash register, cashier, cashiering, credit, customer service, customer service, special events, inventory, beans, producing, purchasing, quality, receiving, retail, safety, sales, work-flow

Resume Overview

Companies Worked For:

Marriott
NCG Theaters

School Attended

Allatoona High School
Chattahoochee Technical School

Job Titles Held:

Marriott
Cook
Cashier

Degrees

High School Diploma : 2010

Marriott Resume Example

Resume Score: 90%

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