7+ years of higher education experience and proficiency in educational/career counseling in a university setting Established community relationships with over 30 organizations including: private universities, community colleges and corporate partners Sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of diverse populations Received "Improve Society" award for building relationships with the community Written and oral fluency in Spanish
academic, budget, oral, community relations, counseling, critical thinking, client, clients, delivery, direction, documentation, educational
programs, email, Finance, financial, government, marketing, meetings, Excel, Microsoft Office applications, PowerPoint, Word, Works, networking, organizational, personnel, presentations, problem solving skills, speaking, quality, rapport, recording, reporting, Research, San, social
services, social services, Spanish, supervisor, telephone, phone, Workshops, Written
Marriage and Family Therapist TraineeSouth Bay Community Services - Chula Vista, United States, CA03/2013 - 11/2013
Established rapport and maintained professional, client centered quality social services to clients and families at all times Tracked and maintained documentation on all clients, services, and outcomes Reviewed clients with clinical supervisor on a weekly basis Ensured the delivery of excellent care and social services to all clients Oversaw and provided direct service to patients, including interviewing patients and families, preparing social histories, identifying problems, and developing intervention plans Ensured the delivery of quality social services for patients by identifying patient needs and developing thorough education plans Coordinated the preparation of reports and written documentation as required by the center, department, and local, state, and federal agencies Complied with mandated reporting responsibilities of all cases of possible abuse/neglect, to appropriate authorities on timely basis Enhanced professional growth and development through participation in educational programs, in-service meetings and workshops .
Campus Operations SpecialistUniversity of Phoenix - San Diego, United States, CA05/2011 - Current
Event lead and community college liaison Plan, develop and implement community relations activities that promote and increase awareness of the organization Meet departmental goals and objectives Adhere to the community relations departmental budget as it relates to the campus and/or organizational budget Participate, lead and facilitate information meetings, events, programs, and any other campus functions as it relates to community relations Research and coordinate community relations programs and activities to favorably position the university among the business, government and other communities as well as alumni, students, faculty and staff Researches and arranges for appropriate speaking opportunities for company personnel at professional associations, business organization luncheons, Chamber Events and meetings to promote the goodwill of the organization.
Maintains a calendar of community events for promotional purposes.
Researches and arranges for appropriate community lead generation paid events for campus staff to attend and/or host.
Maintains a calendar of events.
Works with marketing personnel to coordinate community relations activities with promotional and lead generating activities.
Participates and may lead or facilitate campus and/or organizational task forces or committees.
Fosters and maintains contact within the community or participates in community boards or associations to monitor the immediate external or local environment for legislation or events that will potentially affect the organization.
Keeps campus or regional management abreast of such issues.
Prepare and deliver oral presentations to groups of students; New Student Orientation, Resource Workshops, Career Services Demonstrations Coordinate and facilitate programs and services to promote student retention Serve as a liaison with community colleges within San Diego county ' Attend community college fairs and tabling events as a representative for the University Reinforce positive success skills and characteristics to help students reach both graduation and career / life goals Participate in organizational committees to identify ways to: resolve common student inquiry issues, assess service quality and impact student retention Act as a liaison with departmental leaders to assist and follow through in resolving student and operational needs Meet with students in-person or via phone to discuss resources and career goals Assist in the coordination of student and alumni networking opportunities Provide information about university support programs such as career services, financial aid, disability support services, counseling, and assessment Train and provide direction to colleagues on university services and resources.
Enrollment CounselorUniversity of Phoenix - San Diego, United States, CA10/2008 - 05/2011
Assisted students in the process of submitting their application and other admission related documents Conducted student appointments to identify students' educational goals and provided program information Advised students with respect to enrollment, transferability and applicability of previous college credits earned, degree program options, degree program requirements Assisted students in understanding their financial obligations while partnering with students' assigned Finance Advisor Informed students of appropriate time and program commitments while helping them identify available options to develop an individual educational plan Used professional knowledge and perspective to relate to new and potential students to establish professional rapport and add to the student experience Provided effective communication with students via telephone, email, and/or in person Utilized critical thinking and problem solving skills to address and resolve student issues in order to ensure a positive student experience Assisted students by performing appropriate follow-up and coordination with team members Assisted students in making informed decisions by providing timely, accurate, and comprehensive enrollment options and program information .
Master of Science: Counseling/Marriage, Family and Child TherapyUniversity of Phoenix - San DiegoOctober 2013 Counseling/Marriage, Family and Child Therapy 3.48
Bachelor of Science: Human Services/ManagementUniversity of Phoenix - San DiegoOctober 2008 Human Services/Management 3.7
Southwestern College - Chula Vista, CAJuly 1998
Volunteer Work: Volunteer Guardian Angel at Sunrise Senior Living (February 2007 - July
2007), Volunteer Case Manager at San Diego Family Justice Center (March 2006 - May 2006),
Volunteer Marriage and Family Therapist Trainee at South Bay Community Services (March
2013 - November 2013)