LiveCareer-Resume

marketing manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Outgoing [Type] student pursuing flexible part-time employment with weekend and evening shift options.

Skills
  • Customer Relationship Management (CRM)
  • Marketing Collateral
  • Demand Generation Marketing
  • Marketing Campaign Management
Experience
Marketing Manager, 01/1998 - 01/2019
Citizens Financial Group, Inc. Orchard Park, NY,
  • Worked with management team to oversee and monitor marketing strategy.
  • Developed social media marketing strategies to help brand company and increase sales.
  • Managed creation of marketing materials, collateral and sales support tools.
  • Prepared and sent proposals to prospective clients.
  • Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
  • Tracked, analyzed and reported on marketing program results.
  • Represented company at local and trade association meetings to promote products.
  • Formulated and launched marketing and promotional campaigns to maximize profits.
  • Developed and owned strategic narrative on key initiatives to drive category demand.
  • Delivered compelling sales presentations to demonstrate expert product knowledge.
  • Planned advertising campaigns for online, print and other mediums.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
  • Supervised creation of marketing materials and collateral.
  • Delivered marketing strategy updates to upper-level management.
  • Prepared marketing campaign budgets with finance personnel.
  • Conducted research to determine ideal markets for products and services.
  • Recommended policy changes to improve marketing tactics and strategies.
Website Manager, 01/2010 - 01/2014
Hennepin County Minneapolis, MN,
  • Identified and resolved website glitches, server problems and incorrect formatting.
  • Collaborated with developmental team to resolve usability issues and improve website functionality.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Presented and implemented website and integrated solutions to complement business operations.
  • Designed websites and online applications to assist companies with online presence.
  • Documented proper procedures to assist other employees with accurate website development and maintenance.
  • Created comprehensive contingency plans for disaster recovery to prevent data loss.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Parts Department Manager, 06/2004 - 01/2013
Methods Machine Tools Anaheim, CA,
  • Received, examined and reshelved returned parts.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Maintained positive customer service ratings for [Number] consecutive months by effectively delivering personable client relations.
  • Reduced process lags by implementing [Type] process while fulfilling service requests, generating orders, tracking inventory and [Task].
Service Manager, 03/2002 - 01/2006
Vector Security Harrisonburg, VA,
  • Provided timely feedback to management on service failures and customer concerns.
  • Monitored email and phone communication to provide prompt responses and solutions.
  • Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
  • Liaised between client and technician to keep parties fully informed.
  • Identified methods to improve customer experiences, meeting or exceeding expectations.
  • Followed up with technicians and managers to receive and communicate status updates.
  • Confirmed completed or closed work order by reviewing notes and following up on pending items.
  • Worked with technicians to complete paperwork within designated time.
  • Obtained purchase order information to invoice work orders.
  • Obtained paperwork from the field and distributed to appropriate departments for processing.
  • Managed emergency service requests by communicating schedules and expediting parts shipments and repairs.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Communicated with distributors to acquire necessary equipment for projects.
Education and Training
High School Diploma: , Expected in 06/2016
-
Galena High School - Reno, NV
GPA:
Status -
MBA: Marketing Management And Research, Expected in 05/2002
-
University Nevada-Reno - Reno, NV,
GPA:
Status -
Accomplishments
  • Oversaw campaign that reached [Number] clients.
  • Major projects include [Describe marketing projects].
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Recognized as Employee of the [Timeframe] for outstanding performance and team contributions.
  • Realized [Result] in ongoing effort to boost revenue while reducing costs.

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Resume Overview

School Attended

  • Galena High School
  • University Nevada-Reno

Job Titles Held:

  • Marketing Manager
  • Website Manager
  • Parts Department Manager
  • Service Manager

Degrees

  • High School Diploma
  • MBA

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