Marketing Manager, 03/2016 to Current Company Name – City, State
Manage and coordinate all marketing, advertising and promotional staff and activities Manage various marketing activities including trade shows, in-store demonstration and retailer education Perform and manage sales drive plan, sales promotions, data analysis and forecasting Conduct market research and trend analysis to determine market requirements for existing and future products Analyze of customer research, current market conditions and competitor information Develop and implement marketing plans and projects for new and existing products Manage the productivity of the marketing plans, brand marketing and projects for all product categories Monitor, review and report on all marketing activity and results Ensure effective control of marketing results and that corrective action takes place to be certain that the achievement of marketing objectives is within designated budgets Manage subordinate employees Analyze over 5000 skus to plan future inventory across multiple categories Monthly Manage production plans & inventory flow based on sales Work closely with the executive team and Product Development team to analyze sales history and develop production plans Assist and manage development and execution of comprehensive new product launch strategies Strong presentation and analytical skills Experience in all aspects of developing and maintaining marketing strategies Expanded knowledge in customer, market research and relevant products.
Airport Passenger Service Supervisor, 04/2005 to 11/2015 Company Name – City, State
Oversees and supervises all aspects of check-in, immigration documents, standbys, gate, ticketing, arrival, final meal order Manage and supervises airline operations such as departure control, disruption/irregular operations Proven ability to handle all the airline ticketing and reservation procedures Monitor and audit all ticketing sales and stocks.
Premium passenger handling Commiment towards prompt and courteous customer service and utmost customer satisfaction Profound knowledge of the integral airline processes and procedures Quick and accurate comprehension and interpretation of the office documents and ability to handle daily correspondence competently Proven efficiency in handling stressful situations and complicated airline practices Problem solving in fast paced environment Train and update information regarding any new aviation and security issues Trained CRO representative Update and maintain FAA Dangerous Goods standards Commendable proficiency in operating relevant Microsoft Office tools and web-based applications Capability of work for longer durations with equal efficiency Comply with any requests with headquarter request Work well in a team environment by partnering with other colleagues and partners to meet customer needs and present seamless customer service Expanded knowledge of an airline airport service positions.
08/2004 to 04/2005 Company Name – City, State
Examining tickets and passes before directing passengers to the specified are for loading Decoding the date on tickets to ascertain destination and marking tickets Answering the queries of the passengers regarding the arrival and departure of the flights Making public announcements of the arrival and departure of the flights using public-address system customer service check-in, gate duty, ticketing, arrival Key Accomplishments: Ability to work under fast-paced and under pressure.
Bachelor of Arts: Multidisciplinary Studies Asiana American Studies and Music, August 2010 State University of New York at Stony Brook - City, State Multidisciplinary Studies Asiana American Studies and Music
Seeking the position to develop, establish and maintain marketing strategies to meet organizational objectives. Effective management of the marketing, advertising and promotional activities of the organizations.
ALTEA CM Training Course (APR'14) CRO Training Course (DEC'13) Dangerous Goods Certificate Course (Mar'11 & Dec'12) Airport Service First Class & Premium Service Advance Course (OCT'12) Asiana Club Course - Membership Service Training Course (Apr'12) Worldtracer Training course for Baggage Services (Jun'11) International Airline Ticketing Training Course (Oct'05 & Nov'09)
SAP, Microsoft Office Excel, Word, Power Point, Outlook and Sharepoint
*Fluency in Korean
advertising, analytical skills, brand marketing, budgets, customer satisfaction, customer service, data analysis, DEC, directing, fast, forecasting, interpretation, inventory, Korean, marketing plans, market research, marketing strategies, marketing, market, Excel, Microsoft Office, office, Outlook, Power Point, Sharepoint, Word, OCT, Problem solving, processes, Product Development, Quick, research, sales, SAP, trade shows, trend
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State University of New York at Stony Brook
Job Titles Held:
Airport Passenger Service Supervisor
Bachelor of Arts : Multidisciplinary Studies Asiana American Studies and Music , August 2010
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