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marketing coordinator resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Accomplished Marketing professional with demonstrated success in developing and implementing strategic approaches to drive market growth and bottom-line profitability. Strong communicator with natural leadership talent and high energy. Impactful and successful manager proficient in building teams and motivating personnel to new levels of performance.

Skills
  • Web site content
  • Branding
  • Oral and written communication
  • Forecasting
  • Client contact
  • Social media
  • Promotions planning skills
  • Campaign development experience
  • Sales strategy familiarity
Experience
Marketing Coordinator, 08/2008 - 03/2018
Netsmart Asheville, NC,
  • Managed social media campaigns and accounts for diverse range of clientele.
  • Balanced organizational objectives against customer satisfaction and profit demand to create optimal pricing strategies.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Worked with product development team members to optimize product specifications.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Partnered cross-functionally to define business goals, social and digital marketing strategies and KPIs in support of business objectives.
  • Organized development and implementation of diverse marketing campaign collateral, including videos, social media posts and blogs.
  • Mentored marketing personnel on best practices and protocol to maximize productivity.
  • Conducted research and development on existing and emerging products to highlight benefits and attract retention.
Customer Retention Representative, 08/2008 - 03/2018
Cox Enterprises Clarksville, IN,
  • Answered 300+ inbound calls per day and directed to designated individuals or departments.
  • Cross-trained on sales and phone etiquette roles in order to provide skilled back-up for customer-facing teams.
  • Provided excellent services for customers by following up on issues, Customer call back and email.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Upheld privacy and security requirements established by Federal regulatory agencies.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Achieved high quality marks on quality assurance evaluations through Active listening skills and conflict resolution.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Earned Top Seller for 2014 - 2018 through overcoming objections and upselling.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Established membership loyalty, executing flawless customer retail account management.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Ranked as most effective in Sales out of 2480 representatives.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Worked with managers to develop service improvement initiatives.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Assessed customer needs and upsold products and services to maximize Accessory bundle sales.
  • Worked with external Social Media, and Executive Complaint representatives to address customer needs.
Customer Service Associate, 03/2004 - 07/2008
Salvation Army Usa Merrillville, IN,
  • Prepared, completed and processed customer account forms and database changes.
  • Reviewed account and service histories to identify trends and issues.
  • Achieved high customer satisfaction scores by de-escalating complaints quickly.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained revenue streams by exhausting every option before offering refunds.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
  • Resolved average of 800 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Shared detailed information regarding Promotional and equipment options to help customers make decisions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Diminished work-flow downtime and troubleshot customer sales, support and software issues.
  • Educated customers on special pricing opportunities and company offerings.
Education and Training
Associate of Applied Science: Medical Billing & Coding Specialist, Expected in 07/2020
-
Ultimate Medical Academy - Clearwate - Clearwater, FL
GPA:
Status -
  • Dean's List Honoree 1st semester 2019, 2nd semester 2019, and third semester. 2020 Jessica Marie Claire
  • Honor Roll 1st semester. 2019, 2nd semester. 2019 and third semester. 2020. Jessica Marie Claire
  • 4.0 GPA

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Resume Overview

School Attended

  • Ultimate Medical Academy - Clearwate

Job Titles Held:

  • Marketing Coordinator
  • Customer Retention Representative
  • Customer Service Associate

Degrees

  • Associate of Applied Science

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