Administrative Assistant/Front-office management focused on driving productivity by leveraging strong front office management skills. I am very experienced in all areas of customer service. I work very well with coworkers and can adapt to most management styles. Very self motivated, I can work in a team setting as well as independently with or without supervision. Customer service and sales expert who identifies customer needs and delivers solutions to problems. Courteous and prompt Field Service Technician with superior customer service skills. Handles high-pressure situations and resolves customer issues in a calm and courteous manner.Versatile Installation Technician with expertise in troubleshooting, diagnostics and customer service.
Coordinated all department functions for team of 50+ employees.Increased office organization by developing more efficient filing system and customer database protocols. Excel at managing at directing 30 or more employees simultaneously. Answered multiple phone lines. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Organized files, developed spreadsheets, faxed reports and scanned documents.Created weekly and monthly reports and presentations.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment. Daily management of 30-40 internal and external technicians. Provide exceptional customer service to ensure company standards of above industry standard level of satisfaction. Sold customers on additional services. Ensured account retention. Handled customer complaints by resolving issues internally or referring customers to the correct department for resolution when necessary. Coach technicians on procedure, customer service, sales, inventory management. Provide technical support to technicians and customers. Work closely with upper management to ensure daily completion expectations met or exceeded.
Install satellite dishes. Run cable from dish to house and then use the correct combination of ground blocks, diplexers, splitters etc to feed the necessary rooms in the house. Drill precisely placed holes to feed cable inside. Fish cable through walls and install wall plates when needed. Program receiver boxes to TV's and also remotes to all devices. Strong ability to work with numerous hand tools and power tools. Provided excellent customer service. Sold customers on additional products and services.
Answer phones to provide information, assistance and resources to citizens. Answer 911 emergency calls and quickly assess and summarize what resources to send to the caller. Dispatch and communicate information to police officers. Enter and remove stolen items, vehicles, persons etc. from the national data base. Extreme attention to detail is essential. The job also requires a great deal of data entry, map reading and ability to use the Internet quickly and efficiently. Extreme ability to multi-task. Managed accurate dispatch and accountability of 50-60 officers simultaneously.
Major and minor auto repair on various makes and models. Engine repair and replacement. Transmission repair and replacement. Major and minor diagnostics using computerized scanners, gages and also knowing symptoms and causes of a variety of problems. Repairing and replacing wiring. Familiarity with gasoline and diesel engine systems. Familiarity with electic circuits both 12 volt and 24 volt DC (direct current). Ability to read manuals and follow instructions on clearances, tolerances, torque ratings etc. Ability to correctly read and use wiring diagrams.
Establishing and maintaining good relationships with new and existing customers, performing efficient and highly accurate transactions, maintaining accurate balances on cash, check and credit transactions.
Providing excellent customer service, maintaining customer relationships.Establishing new customer relationships, handling and maintaining accurate balances of large sums of cash.
Completed 1 semester of an AAS in Automotive Technology.
Graduated with honors.
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