mapping specialist resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Highly efficient Administrative Professional offering 14 years of experience, including administrative support, project coordination, customer service and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and administrative objectives. Streamlines administrative processes, analyzes complex issues and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.

  • Ability to analyze reports
  • Experience in leadership
  • Training & Development
  • Organization
  • Friendly, positive attitude
  • Customer service
  • Problem resolution
  • Communication
  • Basic math
  • Planning
  • Collaboration
Mapping Specialist, 02/2020 to Current
Press GaneyAtlanta, GA,
  • Used multiple resources and tools for presenting solutions.
  • Updated spreadsheets detailing latest information regarding products.
  • Compiled, computed and verified data to resolve issues and streamline sales efficiency.
  • Recommended process and systems improvements such as changes to operations.
Administrative Specialist, 12/2014 to 01/2020
A. Duie Pyle, IncJohnston, RI,
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Guided administrative and professional staff through computer and software problems.
  • Coordinated employee recruitment, performance evaluation and termination activities.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Assisted production and distribution of memos, newsletters, email updates and other forms of communication.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Strengthened traceability by developing organization systems for contracts, records, reports and agendas.
  • Managed phone calls from clients during executives' absences and delivered informative answers to questions.
  • Managed calendar of senior managers daily.
  • Automated office operations by managing internal and external customer correspondence, record tracking and data communications.
  • Answered and routed telephone calls and took messages.
  • Assisted with corporate rollout of merit planning tool, aiding in design and development processes.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Organized training, client meetings, team meetings and events.
  • Provided top quality control, eliminating downtime to maximize revenue.
  • Managed administrative processes and prepared key reports and documentation.
  • Reorganized meeting spaces to maximize physical space without sacrificing comfort.
  • Liaised with IT and human resources teams to establish best practices for new employee onboarding.
  • Assisted the owner with sustainable, scalable administrative operations and project management support.
  • Aligned office procedures with short- and long-term goals to reduce wasted labor or materials resources.
  • Liaised between employees and upper-level management and effectively resolved any issues.
  • Made travel arrangements and reservations for senior managers.
  • Collaborated with the owner to provide timely and efficient billing statements.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
Medical Office Coordinator, 10/2010 to 12/2014
Johns Hopkins Bayview Medical CenterBaltimore, MD,
  • Followed industry-wide and office-specific guidelines for patient medical record retention timelines.
  • Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination.
  • Delivered patient information, appointment results and insurance information to other office staff as needed for reporting and billing purposes.
  • Assisted with new staff orientation and training and participated in ongoing performance evaluations in collaboration with senior physicians.
  • Directed acceptance and disposal of non-controlled medication and prescription medication samples following regulatory procedures and office policy.
  • Cultivated relationships with specialists and other outside referral sources, communicating patient appointments and diagnoses.
  • Coordinated patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
  • Provided patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records.
  • Observed regulatory requirements and office policies in maintaining accurate records of client personal information, appointments, test results, health insurance and specialists.
  • Readied patient files and prepared briefs on reasons for appointments prior to patient meetings with physicians, notifying staff of anticipated tests.
  • Provided exceptional patient experience through friendly and compassionate communications.
  • Maintained current knowledge of health records system and trained all new employees on correct usage.
  • Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume medical specialist practice.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Coordinated communications between patients, physicians and hospital personnel.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Communicated with patients regarding payments on outstanding accounts.
  • Managed office inventory and completed new purchases as needed.
  • Performed medical transcription duties.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Oversaw office inventory and timely reordering of supplies.
Administrative Director, 09/2008 to 10/2010
Renown HealthSparks, NV,
  • Oversaw human resources requirements, including employee onboarding, managing and administering health and employee benefits and maintaining personnel records.
  • Managed schedules and calendars of management personnel.
  • Created, maintained and updated documents, reports and databases.
Education and Training
Associate of Science: Healthcare Administration, Expected in 02/2008 to San Joaquin Valley College - Visalia, CA

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Resume Overview

School Attended

  • San Joaquin Valley College

Job Titles Held:

  • Mapping Specialist
  • Administrative Specialist
  • Medical Office Coordinator
  • Administrative Director


  • Associate of Science

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