Service Manager/Master Technician with extensive experience in the automotive field. Focused on quality and customer satisfaction.
Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
Managed auto shop and office including staff, bill paying, payroll and general operations. Performed duties of a Master Technician and Smog Technician. Diagnosed and delegated work to shop staff. Provided excellent customer service to new and returning customers.
Managed service department and worked as a top level technician.
Supervised and managed service department of shop. Attended classes on new products and services offered. Trained and kept staff updated. Started career from low level tech, ending in Service Manager.
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