, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
I am a 28yr old high performing & highly motivated operations manager with 8 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Being around my fathers very successful franchise for over 20 years and being employed by him for over 6 years gives me a huge advantage. I know all the ins and outs and what it takes to be a successful franchisee.
Experience
Operations Manager, 03/2020 to Current Fleetcor – Saint George, UT,
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Delivered positive customer experiences by implementing effective quality assurance practices.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Performed timely and budget-complying project management on multi-faceted issues.
Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Operations Manager, 05/2013 to 01/2020 Fleetcor – Salt Lake City, UT,
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Oversaw financial management, budget management, accounting and payroll activities.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Evaluated invoices and shipping paperwork for accuracy and compliance.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Performed timely and budget-complying project management on multi-faceted issues.
Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
Education and Training
: Business Administration And Management, Expected in Abraham Baldwin Agricultural College - Tifton, GA GPA:
High School Diploma: , Expected in 05/2011 Tift Area Academy - Chula, GPA:
Accomplishments
Led team to achieve over $1,000,000.00 in sales, earning recognition from upper management and financial reward.
Consistently maintained high customer satisfaction ratings.
Recognized as employee of the month numerous times for outstanding performance and team contributions.
Numerous, monthly and yearly, awards in our FPT and the South East Region.
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