A proven professional and leader in sales organizations offers expertise motivating and training of individual representatives in product benefits and customer service techniques as well as developing successful customer relationships. Also known for creating lasting dynamic customer retention strategies that engage consumers focusing on business retention, revenue growth and customer acquisition.
Nuzzle Hill Log Project, LLCBurlington, NCManaging Partner
Consulted with small business to develop strategic growth plans based on customers visions Spearhead engineering of new product development including concept, materials sourcing, prototyping and testing Launched a social media facebook campaign that grew from 0-3000+ likes, in under thirty days Redesigned multi page eCommerce store with over 150 unique products (dadsfollies.com) Facilitate directed marketing efforts to promote visibility and introduce new product and test market compatibility Coordinate all aspects of a crowd-funding campaign including script writing, graphic design, photography and editing Establish name recognition and potential sales through cold calling, web-based correspondence, and judicious placement of advertising.
Flow Lexus of GreensboroGreensboro, NCSales Manager
Lead the sales team my second month to achieved a record high gross, an increase in front end profit of 31% per unit Established a follow up process to monitor sales associates goals and objectives while maximizing opportunities Organized weekly sales meeting to motivate and drive performance Mentored sales associates to identify challenge areas and developed a plan of action to create success Identified additional sales and revenue by cultivating current customer relationships Took ownership of sales prospects and walked them through the negation process Analyzed and maintained trends and adjusted new inventory mix to maximize customer options and sales Cultivated relationships with other dealerships to open dealer trade communication Maintain ongoing training to remain Lexus Certified Sales Manager status.
Hendrick Performance SubaruChapel Hill, NCSales Manager
Facilitated a team that grew sales an average of 28% over prior year each month Trained, coached and motivated sales staff to achieve weekly and monthly goals Attained customer satisfactions scores in the top 2% regionally and the top score within the state Devised a system for tracking all incoming vehicles sold/inventory to maximize customer experience Structured, negotiated and closes sales focusing and revenue and gross profit for sales and F&I Listening and Understanding customer complaints and finding winning solutions and creating lasting relationships.
Flow Lexus of GreensboroGreensboro, NCFinance and Insurance Manager
Processed between $1million to $1.6million in loan paperwork per month Customized product presentations to benefit customer auto owner's experience through product sales and upselling Coached sales staff on procedures to streamline customer experience while maximizing revenue Served as an active liaison between customers and banking institutions, credit unions, and Lexus financial Structured and close deals for maximum profitability for the dealership Prepared paperwork per each bank lender specifications including electronic contracts.
Flow Lexus of GreensboroGreensboro, NCInternet Manager
Corresponded and scheduled appointments with all Internet leads.
Maintained company website, complete with photos, descriptions and updated inventory.
Promoted Lexus Sales programs and opportunities through website.
Foreign Cars ItaliaGreensboro, NCSales Consultant
Porsche, Ferrari, Maserati, Aston Martin Specialist Achieved top sales award in the fifth month with the company Negotiated and closed sales with clients while focusing on revenue and gross profit Built and maintained professional relationships with Executive level clients Effectively utilized sales presentation on over 20 different products Professionally communicated through phone, email and in-person to close business transactions nationwide Maintained the highest integrity in dealings with ongoing clientele.
Flow Lexus of Kernersville/ GreensboroGreensboro, NCSales Consultant
Spearheaded an ongoing marketing campaign to introduce our company to new territory Produced revenue at an average of $410k each month for 2008 while maintaining the highest gross profit among sales staff Served as a liaison between clients and management through relationship building while maximizing profits Followed up with clients to insure complete customer service issues to ensure repeat business Part of a team that maintained Lexus Elite status through top sales performance and customer service.
Successfully hired, coached, and supervised over 50 service members and overseeing dining room operations Facilitated all service staff meetings and developed the staff through direction, feedback, and training classes Developed weekly schedules for all 50 staff members while analyzing restaurant personnel needs to minimize costs Motivated employees to work as a team through leadership and persuasion to achieve company goals Closed and reconciled daily revenue, including balancing financials and making bank deposits Coordinated and managed kitchen shifts including food cost, labor costs to reduce overhead Ensured guest satisfaction in their dining experience and built lasting relationships with guests.
Guilford CollegeGreensboro, North CarolinaBachelor of Arts: Business Management Money and FinanceBusiness Management Money and Finance
North Carolina Notary (June, 2013) Lexus Sales Manager Certified (April 2014) JM&A Finance Manger Certified (September 2014) Association of Finance and Insurance Brokers Certified (November 2014) Zurich Finance and Insurance Certified (February 2013)
Bachelor of Arts : Business Management Money and Finance North Carolina Notary (June, 2013) Lexus Sales Manager Certified (April 2014) JM&A Finance Manger Certified (September 2014) Association of Finance and Insurance Brokers Certified (November 2014) Zurich Finance and Insurance Certified (February 2013)
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