managing director resume example with 2+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Hardworking and reliable Hospitality Professional with strong ability in HACCP oriented food services. Offering Operations and Management. Highly organized, proactive and punctual with team-oriented mentality. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Quality Management
  • Continuous Improvement
  • Product Development
  • Emotional Intelligence training
  • Communication skills
  • Honesty and integrity
  • Analyzing relevant operations data to make sound decisions for a profitable operation,
  • Planning and providing professional service with high levels of attention to detail in guest experience,
  • Training and coaching line-level employees in operations,
  • Understanding available business technologies and providing consultation based on an operation’s needs, and
  • Understanding and developing the operation process as a concept.
  • Skills
  • Quality Control
  • Data Analytics
  • Emotional Intelligence
  • Point of Sale (POS) Systems
  • Team
  • Leadership
  • Resiliency
  • Easily Adaptable
  • Inventory Management
  • Sales Analysis
  • College
  • Education Planning
  • Honors & Awards
  • 2019 Reader's Choice Best Restaurant - Chamber of Commerce Graham, Texas
  • Project Management
  • Strategic Planning
  • Budget Development
  • Data Collection and Analysis
  • Account Management
  • State Regulation Compliance
  • Client Relationships
  • Business Administration
  • Financial Management
  • Operations Management
  • Public Relations
  • Staff Management
  • Mentoring and Training

  • Sage 50
  • Critical Thinking
  • Microsoft Office
  • Departmental Collaboration
  • Accounting Processes
  • Budget Management
  • Data Analysis
  • Time Management
  • Creative Problem Solving
  • Attention to Detail
  • Confidential Document Control
  • Enterprise Resource Planning Software
  • Fiscal Budgeting Knowledge
  • Accounting Operations Management
  • Accounting and Bookkeeping
  • Compliance Software
  • Budget Planning and Analysis
  • General Ledger Management
02/2023 to Current Managing Director First Republic | Palm Beach Gardens, FL,
  • Engaged in market analysis to help clients develop industry-aligned compensation packages.
  • Used expertise to cultivate relationships with existing clients, develop new client relationships and win business.
  • Contributed to profitability through expense control and pricing practices for products and services.
  • Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets.
  • Performed sales and support activities to meet client needs and maintain service levels.
  • Maximized efficiency of operational systems by updating internal frameworks and controls.
  • Developed rapport and instilled confidence with clients to develop credibility and earn trust.
  • Liaised with senior leaders to recommend strategy and new initiatives based on in-depth understanding of business.
  • Developed product and service expertise across groups to deliver desired client experience.
  • Contributed to professional development of client staff through effective training and mentorship.
  • Evaluated performance management systems and devised improvements to strengthen controls and optimize results.
  • Broke down strategic problems and analysis to provide insights and recommendations.
  • Leveraged monitoring and control reports to verify data, manage risk and minimize losses
02/2021 to 10/2022 Training and Development Specialist Charlotte's Web Hemp | Silverthorne, CO,
  • Organized handbook and course documentation for participants.
  • Evaluated effectiveness of training programs and recommended improvements to upper management.
  • Spearheaded modern job training initiatives, contributing to promotional recruiting events.
  • Trained and developed departmental employees on software systems, platforms, health and safety regulations, courier protocols, inventory tracking system and database manager operations.
  • Identified and addressed training needs by collaborating with management and requesting more resources if necessary.
  • Mentored and onboarded new staff members to establish top client satisfaction.
  • Prepared reports to track employee progress and recruitment needs for future training.
  • Identified areas for improvement in training programs and collaborated with training team to implement changes.
  • Established and provided appropriate instructional materials and training outlines for management-level implementation.
  • Developed targeted courses to achieve company training objectives and enhance skills of new employees in leadership roles.
  • Maintained and tracked state-specific licenses and certifications to meet compliance requirements and remain up-to-date for training.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Evaluated modes of training delivery to optimize training effectiveness, training costs or environmental impacts.
  • Monitored training costs and prepared budget reports to justify expenditures.
  • Assessed training needs through surveys, interviews with employees or focus groups.
  • Evaluated outlines, texts and handouts prepared by other instructors.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Explained goals and expectations required of trainees.
  • Selected and assigned instructors to conduct training.
  • Devised programs to develop executive potential among employees in lower-level positions.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
11/2020 to 03/2021 Asst. Store Manager Rocking' S Bar And Grill | City, STATE,
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Maintained inventory by checking merchandise to determine levels.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Coached and developed store associates through formal and informal interactions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education and Training
Expected in 07/2026 to to Bachelor of Science | Business Management Colorado Technical University, Colorado Springs, CO GPA:
Expected in 12/2025 to to Associate of Arts and Sciences - AAS | Industrial Technology Paris Junior College, , GPA:
Expected in 01/2022 to to Associate of Science | Hospitality Administration And Management Auguste Escoffier School of Culinary Arts, Online, GPA:

and Related Support Services

  • Completed A degree Course
  • Additional Coursework in culinary arts

Expected in 12/2020 to to Licenses & Certifications Certified Professional Food Manager (CPFM) - 360 Training Center | , , GPA:
  • An employee of the month
  • Texas Food Safety manager
  • Area training professional
  • Experience
  • Competence Manager
  • Staff guidance, Menu Consultation, Specials Development, Employee compliance and development,
  • Inventory systems management
Additional Information
  • Full five years of Team Management in a Food Service environment include hiring, developing, and updating technical training, employee retention, Employee Handbook authoring, HACCP writing, implementation, and auditing.
  • Small business managing director Rolling Burrito LLC (micro business start up development) (Veteran-Owned)
  • Founding member of Cooks & Castles Apprenticing Company. (In-review Non-Profit 503(c) designation based in Graham, Texas.)
  • This is my second attempt to gain employment as a Culinary Director at the graham, Texas Ellison facility.
Websites, Portfolios, Profiles
  • Extreme Productivity Training - 2022
  • Food Safety Management Principles
  • Licensed Food Safety Manager - 2020-2025
  • Operations And management degree - 2023
  • Association for Project Management (APM)
  • ServSafe
  • American Culinary Federation (ACF):

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Resume Overview

School Attended

  • Colorado Technical University
  • Paris Junior College
  • Auguste Escoffier School of Culinary Arts

Job Titles Held:

  • Managing Director
  • Training and Development Specialist
  • Asst. Store Manager


  • Bachelor of Science
  • Associate of Arts and Sciences - AAS
  • Associate of Science
  • Licenses & Certifications Certified Professional Food Manager (CPFM) - 360 Training Center

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