IBM India Pvt Ltd Europe and North AmericaManaging Consultant
I am currently working as an Application Manager for Order to Cash on Heinz Keystone Project, located in Pittsburgh (U.S).
Previously, I also worked as Team lead and Project lead on various Heinz projects.
I achieved high level of customer confidence and high team morale during all these years.
I also achieved high confidence levels from the Project and Account management (local and global) based on my deliveries and communications.
This is also visible from the awards (4 in no.s) I received for deliveries and customer satisfaction.
Accenture Services Pvt LtdSoftware Engineer
I worked on competency building as well as on Metso minerals India roll out.
I achieved high level of confidence within Accenture and the client organization and was recognized with ACE (Accenture Celebrates Excellence) for my contribution.
While in PwC, I worked on the Ester Industries Stabilization Project.
SAP was implemented by Siemens, but the user confidence in the new system was extremely low.
PwC was brought in and we found that there were lot of gaps in the system and the business was doing almost 40 percent work outside SAP.
At the end of the Project, Ester was happy to use SAP to its maximum capacity for its operations.
Bharat Gears LtdFaridabad, India
Bharat Gears is one of the world leaders in Gears Technology.
It supplies gears and gear boxes to major truck, bus and tractor suppliers all over the world.
This project was an upgrade project from 4.0b to 4.7.
Specific Responsibility: Up gradation of BGL's systems to SAP version 4.7.
Involved in Business blueprint, Realization, Unit and Integration testing.
Enhancements Preparing reusable template for similar clients.
RAHA Poly Products LtdArea Sales Manager
RAHA is a leader in Spring mattresses.
Headquartered in Oman, it has pioneered the concept of spring mattresses in India.
I worked as an Area Sales Manager where I was responsible for Developing and Managing Channel Sales network for the states of Delhi, U.P.
and Uttaranchal, and Institutional Sales from premium Hotel segment.
Brindavan Beverages LtdBranch Manager
Brindavan Beverages is a prominent bottler of Coke in India.
I worked as a Branch Manager at the Moradabad branch where I was responsible for launching Coke, managing the branch as a separate Profit centre, developing direct distribution set up for Moradabad City, and managing a staff of four executives overseeing 10 direct routes and 21 distributors.
As a Sales Executive I was involved in designing route distribution System (including routing, route call sequence, geo-mapping, geo-coding) for major cities of the franchise, distribution (direct and indirect) Management, highway activation, new channel and new Account activation, handling key and high volume accounts, SGA (sales generating assets) and signage Management, promotions and events management.
C A Polytech Pvt LtdProduct Engineer
I worked as a Product Engineer where I was involved in promoting DOMITE wear resistant metals as a better material for Knives and Hammers in Sugar Industry, and exploring the potential for use of DOMITE in Mining, Steel and Cement Industry.
24 months Heinz U.S Heinz AMS Project Description: As Application Manager for OTC Global support I manage a team of 8 Consultants working on incidents and enhancements covering the geographies of UKIP (U.K, Ireland and Poland), Russia, Netherlands, Germany, Spain, Canada and U.S I am the Single point contact for Heinz NA (Canada and U.S) AMS support for Order to Cash Process, which includes Order Management, Billing, Credit Management, Disputes and Collections Management During 2014, I was involved in Russia, U.S, China and ATBU (Singapore, Thailand, Korea and Hong Kong) Knowledge Transfers, Hyper care and Support.
Also actively contributed to Supply Chain Efficiency Project (ATP and 3 PL interfaces) and Idoc re-processing Project.
As a key member of OTC BAU AMS-CoE group I was involved in streamlining hyper care and post go live support which was hugely affected by internal environment of Heinz triggered by the change of ownership of the Company I also work as an Integration Manager for IBM India Landed resources for Heinz account, which is a group of highly mature and capable professionals Contribution: - I have provided excellent support for OTC in North America which is a high visibility and critical area for Heinz, and accounts for 60 percent of Heinz business worldwide AMS OTC team has high rate of delivery efficiency for periodic releases in Heinz (almost 100 percent) Response time and Resolution time SLOs are met high success rate.
As Application Manager, I was looking after a team of 7 Consultants spread over different locations (Netherlands, India, and Poland).
I also worked as Application Manager for CRM which was newly been introduced in Heinz for the Canada roll out.
I worked on transition for Canada (as primary AMS OTC contact) from Project to AMS.
The Go-live for Canada was on 28th May 2012.
Due to several outstanding issue, the business did not agree for 4 weeks hyper care.
However, the global team was tied up in subsequent roll outs in Europe.
AMS, along with the Heinz COE has taken up the challenge to have a soft transition from hyper care to BAU (business as usual).
Even as we were in hyper care, AMS took a lead on the edesk incidents and coordinated with business and project team for resolution.
Apart from the responsibility of AMS transition in OTC for Canada, I also worked on the following, as Application Manager for Order to Cash: 1) Coordinating with the team and Service Delivery Managers for transition for upcoming rollouts.
We just finished with Germany and were looking forward for Spain (in October).
2) Setting agenda for the team, distributing workload, setting expectations, managing quality and facilitating onboarding/ off boarding.
3) Working as a primary contact for AMS team located in Canada for explaining various AMS-Heinz processes for managing incidents and change orders Contribution: Worked for smooth transition from Hyper care to BAU.
The proactive approach of AMS team was noticed by the Heinz Change Management and Heinz Canada IT.
H. J. Heinz Company
commonly known as Heinz, famous for its "57 Varieties" slogan, is an American processed-food product company with its headquarters in Pittsburgh, U.S.
Currently Heinz is in the process of rollouts of the global template to different geographies.
Netherlands was the first roll-out.
I worked on the roll-out and hyper care support for Netherlands, Belgium and SCORE Retrofit.
I worked as a Lead Consultant for Order to Cash area in application support.
The areas covered were: a) Order Management b) Pricing and Promotions Management c) Billing and Accounts Receivables d) FSCM (Financial Supply Chain Management) - collections and disputes I was located at the Heinz Netherlands corporate office at Zeist, Netherlands from 08.06.
My Onsite role involved: a) Coordinating with the off-shore team acting as a second level support for incidents b) As a part of the 'Revenue Task Force', he was responsible for collecting requirements, defining processes and managing change along with the Business Process Leads, Key Users and Change Management.
The changes include local as well as global changes Apart from the project responsibilities, I also worked as a People Manager with 6 reportees in my reporting chain Environment: SAP Enterprise 6.0 Team Size : 6 Contribution: Smooth transition for Netherlands, Belgium and Score Retrofit from Project to BAU.
Resolution of all outstanding issues picked up by Revenue task force.
High customer satisfaction levels.
I was involved in the EMEA offshore support.
My role was as follows: Working as an SD consultant and a Team Lead for Sales and Logistics As an SD consultant, I was responsible for - a) Timely closure of remedy (routine maintenance) calls assigned to him.
b) Timely delivery of new developments, configuration changes.
c) Requirement gathering from the users and key users for new developments.
d) Communication with the UK onsite project team regarding developments on the project and in BAU so that both are in sync e) Regular follow ups and communication with the users regarding testing of the new developments and the status.
As a Team Lead and Project Lead, I was responsible for: a) Delivery Management b) Call Management and Work Requests as per OLA and agreed time schedules c) Weekly and Monthly Status Reporting of above d) Quality Management -Peer Reviews e) KT and on boarding f) Documentation (AID and ASCP) g) Team Management (Leaves, Backups, Work from home,OOH and weekend support handover) h) Innovation Contribution: Apart from working as SD lead, I also deputized for the Project Manager and worked as a Project lead to implement and participate in quality processes and audits.
I was also a part of the Q-Ambassador program and participated in Health Audits for other projects.
Metso minerals India Pvt Ltd
Global Rollout for Metso Minerals India Pvt Ltd
Metso Minerals India Pvt Ltd is a subsidiary of Metso Oyj, Finland.
It provides equipment and services for rock and minerals processing plants, crushers and related equipment, mobile crushing and screening units, grinding mills, enrichment plants, recycling systems for minerals and metals, wear protection products, conveyor belts, wear and spare parts, industrial castings, material technology expert services, and aftermarket services.
This project was part of the Global implementation project on ECC 6.0 which was being driven by Accenture, U.S globally.
My role in this project was as a Functional lead for SD and CS.
Specific Responsibility: a) Studying Metso Minerals' Global Implementation template b) Preparation of As Is and To Be flows for Metso India on the basis of requirement matrix and interaction with the core users c) Mapping the following processes (SD and CS modules) in SAP according to client's business processes: Customer agreements (contracts and scheduling agreements) processing Inquiry to invoice processing Third party order processing Stock transfer between different plants Intercompany order processing Consignment order processing Service order processing Preparing functional specifications for different forms Conducting training for core users Maintaining documentation and configuration through solution manager Preparing master data templates for different master data in SD and CS Contribution: Delta blueprinting and realization for SD and CS for Metso India.
Accenture India Pvt LtdInternal
Project Description: 1) Preparation of Business scripts for SD for E CATT and Mercury QTP for Testing Capability.
2) Preparation of SD training material for lateral training in Accenture for Industry experts.
Contribution: Contributed to competency.
10 months Ester Industries Ltd is a manufacturer of Polyester films and Engineering Polymers.
The SAP R/3 implementation was done by Siemens Information Systems Ltd.
Post implementation, it was felt by the business that there were lot of gaps in the system for smooth functioning.
PwC was asked to do a gap analysis and make the necessary changes/ enhancements in the system.
I was involved as a Module Lead for SD module.
Specific Responsibility: a) Post implementation gap analysis b) Involved in system cleaning and streamlining of processes like - customer master maintenance, credit management, pricing, document types, batch management, delivery process, returns, credit notes and supplementary invoices c) MIS audit and training d) Output control for scrap invoice, deemed export invoice, EU invoice, Performa invoice, packing list, and order confirmation through Configuration and ABAP development e) Redesigning of Roles and Authorization Profiles in SD Technical Environment: SAP R/3 4.6C on Windows NT 4.0 Contribution: Resolution of all outstanding issues and documentation of the solution.
Centre for Management DevelopmentModinagar, IndiaPost Graduate Diploma: Business Management Sales and MarketingBusiness Management Sales and Marketing
Institute of Engineering and TechnologyIndiaBachelor of Technology: Mechanical EngineeringMechanical Engineering
SAP Certified SD functional application consultant , SCM - order fulfillment (4.6c).
Currently working as Application Manager and Landed Consultant for Order to Cash in Heinz Keystone AMS, located at Pittsburgh (PA).
Leading a team of 8 OtC Consultants located at various locations in Europe, North America and India.
Worked on SAP projects in - Ester Industries (Packaging) , Metso Minerals (Equipment), Heinz (Food).
ABAP, Account management, Accounts Receivables, Go-live, go live, approach, ATP, Billing, Business Process, business processes, C, CATT, Change Management, concept, Consultant, contracts, Credit, CRM, client, clients, customer satisfaction, Delivery, designing, Documentation, Engineer, Financial, forms, Functional, IBM, Information Systems, Innovation, Team Lead, Logistics, notes, Managing, office, Windows NT 4.0, MIS, Enterprise 6.0, network, Order Management, PL, Pricing, processes, Profit, coding, Project Lead, QTP, quality, Quality Management, reporting, Requirement, routing, Sales, Sales Manager, SAP, SAP R/3 4.6, SAP R/3, SD, scheduling, scripts, Siemens, Supply Chain, Supply Chain Management, Team Management, User training, upgrade