Results-oriented Manager with diverse background in management and customer service.
Energetic management professional versed in business management, finance and sales. Emphasizes process improvement to increase profits and customer satisfaction.Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.
Improved service quality and increased sales by developing a strong knowledge of company's products and services.Addressed negative customer feedback immediately.Resolved customer questions, issues and complaints.Developed rapport with the customer base by handling difficult issues with professionalism.
Managed accounting operations, accounting close, account reporting and reconciliations.
Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Maintained up-to-date records at all times.
Fielded an average of 25-75 customer service calls per day, depending on call flow in Que
Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Managed accounting operations, accounting close, account reporting and reconciliations.
Continuing education in Idaho State board of Realtor's Coursework in Marketing and Advertising
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