Creative and Resourceful Professional. Talented at Quickly Mastering New Skills and Processing New Information. Highly Motivated Team Player with Comprehensive Background in Customer Service. Adaptable and Friendly with Comprehensive Background in Crisis Management and Public Relations.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Trained new employees. Created new processes and systems for increasing customer service satisfaction. Earned “Top Seller” for two consecutive quarters in 2012. Achieved high sales percentage with consultative, value-focused customer service approach. Worked as a team member performing cashier duties, product assistance and cleaning. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Expressed appreciation and invited customers to return to the store. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Developed new customer prospects or referrals. Recommended, selected and helped locate merchandise based on customer needs and desires. Regularly sought opportunities to up sell and add on additional merchandise. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Supervise students and staff in a residential group setting. Monitor student's educational progress, meet and discuss students progress, their interaction with teachers, peers and administration. Discuss career path, social skills and money management. Write and present reports to upper management about students progress and problems facing students and staff.
Interact with customers, vendors, employees. Interview, hire and train new employees. Prepare, maintain financial reports for Both State and Federal Entities. Prepare market research on competitors prices, sales and customer wants and needs. Maintain an inviting atmosphere for customers, employees and vendors. Order, price, maintain inventory determined by supply and demand.
Supervise staff and program participants. Transport participants to and from activities, community service events, to and from school. Identify and solicit potential donors through grant writing, personal contact and letter writing.
Investigate Crime. Write detailed reports. Testify in court, interact with judges, attorneys, victims and suspects. Write Search and Arrest Warrants. Trained in arrest techniques, interview and interrogation techniques. Assigned to train new police candidates and rate their skill level and address their career path. Teach Police Procedure to community groups, civic organizations and youth groups.
Received a Bachelors Degree with a Double Major of Criminal Justice and Psychology.
Attended for 2 1/2 years. Completed General Education Courses.
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