*Event Management: Strong event/program management skills with proven capacity to devise event strategy and, coordinate resources, supervise event teams, control budgets and manage delivery performance.
*Business/Technical Acumen: Knowledgeable in gathering, managing/documenting business process, client, reporting and functional requirements. Technically proficient with a strong command of Microsoft Office applications and marketing databases; sustained ability to effectively prioritize and manage a broad range of responsibilities utilizing technology-based equipment.
*Team Building/Leadership: Solid leadership qualities, with verifiable adeptness in effective team building and management of high-performance project teams. Provide direction, train/mentor, develop productive staff relationships, monitor performance and motivate the staff to meet and surpass event goals and organizational objectives.
*Communication: Strong verbal communication skills for dealing effectively with all types of personalities in any given situation.
Demonstrated background in Leadership, Resource Planning, Event Strategy and Roadmap,
Process Reengineering/Improvement, Asset Management accompanied with proactive coordination, multitasking and problem solving skills
Dedicated and highly-motivated professional with firsthand experience in coordination and planning of large and small events. Solid track record of setting-up and executing successful events within limited budget and managing many events simultaneously. Demonstrated ability to negotiate and secure contracts by effective communication with stakeholders.
KEY AREAS OF EXPERTISE
Community Outreach Initiatives
Microsoft Excel | Microsoft PowerPoint | Microsoft Word | Microsoft Outlook | Splash Event Marketing Software
07/2016 to Current
MANAGER TRAINEENorth Attleboro, MA
Work closely with managers and perform delegated managerial responsibilities to develop an unparalleled ability to identify trends and suggest solutions to effectively manage all business-related issues Supports achievement of location sales and margin goals by working closely with Location Manager on assigned tasks and develops management skills to qualify for promotion to the next level by successfully meeting daily challenges with hands-on experience.
Ensures a positive customer experience by effective management of rental process to include qualifying the renter and completing contracts.
Achieves individual sales goals and customer service goals.
Grows sales by expansion of marketing efforts to referral sources (body shops, car dealerships, etc.).
Maximizes margin by upselling customers to higher-priced services and ancillary products.
Protects company assets through enforcement of company policies.
Provides support for the branch's business plan by assisting the location manager with billing issues and processing payments.
Upholds company standards by ensuring car has no visible external dirt, inside is vacuumed and no trash from previous occupants, seats are clean of debris and stains, and fuel tank is full.
Cleans and services site facilities to ensure professional appearance and positive customer service.
01/2016 to Current
DIRECT CARE COUNSELOR － Providence, RI
Maintains up-to-date CPI, First Aid, and CPR certificates.
Maintains a calm, professional manner in crisis situations.
Provides first aid & CPR to clients & co-workers in accordance with Excelsior training.
Able to demonstrate and teach the Center's emergency procedures (fires, tornadoes) to clients and show the appropriate emergency response procedures.
Communicates, supports, interacts with co-workers and supervisors as a team member.
Must have effective individual counseling skills to provide effective therapeutic interactions with clients.
Must maintain clear, concise, and professional boundaries with clients and staff.
01/2015 to 01/2016
CORPORATE TRAINER | DMG － Providence, RI
Developed & assessed company materials to aid employees market business products.
Research and analyse key metrics to properly accommodate and meet employee needs.
Implement programs and tools adressed process improvements to enhance operational efficiencies.
Consistently communicated complex value propositions to senior management, vendors and diverse stakeholders regarding the scoping and marketing of business products.
01/2011 to Current
PROMOTION MANAGERSinatra Entertainment LLC － Providence, RI
Responsible for supervising promotions programs to incentivize the point-of-purchase.
Lead teams of specialists in coordinating the promotion of a new services or events.
Worked with event sponsors and internal/external teams on all aspects of planning the event.
Negotiated and managed contracts with sub-contractors and vendors.
Assisted in achieving business objectives through leads generated from seminars and special events.
Assisted in various event operations such as facility selection, contracting, pricing, transportation, accommodations, and audio/visual service arrangements.
Re-assessed the communication plans, special packages, processes, and look-and-feel appeal in collaboration with cross-company teams.
Write master event specification documents and distribute to vendors to ensure accurate delivery of contracted services.
Resolve/mitigate all patron concerns and complaints in a timely manner.
Maintain accuracy and accountability of event budget, manage final billing and reconciliation.
Manages a calendar of events for executive staff appearances and ensures team representatives are fully prepared.
Interview and recruit new promotions team specialist to help drive and promote company initiatives.
First Aid & CPR Certified * People to People Sports Embassador
Bachelor of Science: Sports Entertainment & Event MAnagamentJohnson & Wales University － Providence, RISports Entertainment & Event MAnagament
Fluent in English, Some Spanish
Asset Management, audio, billing, budget, business plan, concise, contracts, Contract Negotiation, counseling, CPI, CPR Certified, CPR, Client, clients, customer service, delivery, Fluent in English, Event Coordination, SPECIAL EVENTS, senior management, First Aid, Leadership, managerial, management skills, managing, marketing, market, materials, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, multitasking, next, processing payments, policies, pricing, problem solving skills, Process Reengineering, processes, Implement programs, promotion, Research, Safety, sales, seminars, Some Spanish, specification, Strategy, supervising, transportation, Vendor Management