Resourceful and accomplished Manager with extensive office operations and personnel organization expertise in both small business and Government.
Coordinated all department functions for team of 30+ employees. Increased office organization by developing more efficient filing system and customer database protocols.
Promoted to Manager after two years of employment with IRS.
Preserved an accuracy of 99% during 9 years of employment.
As a front line manager I prioritized work assignments and coordinated with other team leaders to ensure work was timely processed.
As a Data Transcriber I am responsible for entering tax payer information into the system. I ensured that each document was reviewed prior to entry for any errors as well as any remittance and was able to follow proper procedure for either situation. I was able to enter documents in a timely manner while maintaining a high level of quality and tax payer confidentiality. As a Scrips employee I enter tax payer information into the system following different procedures while still ensuring a high level of quality and confidentiality is maintained.
As a front line manager I am responsible for all administrative duties including employee time sheets, mass realignments, Teps performance entry, Incentive pay forms, annual appraisals and departure ratings. I am proficient in all Microsoft programs including Excel. I am able to assist my workleaders and employees with work production including, verify trucks of work, showing quality reviews and answering employee questions. I am well organized and able to turn in all controls in an accurate and timely manner. Trained as a production coordinator for the department. Maintained cycle timeliness by running late cycle report daily to ensure all units within the department were focused on the correct blocks of work which meant that all program completion dates were met or exceeded. My units consistently met or exceeded all completion dates and had the highest ratings for production and accuracy. I maintain a strict level of confidence with all employees and am able to motivate and encourage them to work at their highest level.
I processed Residential and Commercial loans after approval was received. I assist senior processor with inputting customer information into system using Bankers System Software. I was responsible for printing closing documents ensuring correct amounts and percentages while maintaining complete organization of all documents in borrowers file. I processed funds following closing consisting of filing UCC's, returning Promissory Notes to paid clients as necessary and sending and remittance to the proper business. I helped to maintain an accurate filing system. I maintained complete customer confidentiality while ensuring compliance with all Federal, State and internal policies.
Processed 1st and 2nd Residential Mortgage loans from application to funding. Assisted loan officers with collecting information from clients, appraisal and title companies, and state and county clerks so that approval could be gained from underwriting department. Prepared Good Faith Estimates, withdrawal and denial forms while maintaining an organized client file. Printed closing documents ensuring proper verbiage and accurate figures on all documents before being sent to the borrower. Ensured all loans stayed in compliance with all state, local and company regulations. Became a certified Notary to assist loan officers or company manager with loan closings. Processed funds after closing. Maintained organized and accurate customer files and set up a new filing system. Administrative duties included front desk reception, answering and directing phone calls, accounts payable and receivable, payroll and all mail room duties including USPS, FedEx, Airborne and UPS.
Responsible for day to day operations of six loan offices. DUties included, but not limited to, training, supervision, scheduling, collections, new and existing business, ordering and purchasing supplies, accounts payable and receivable, organization of all office's and client files. Daily bank runs for petty cash, deposits and collection of insufficient funds checks. Processed new business applications by verifying employment and bank account information. Responsible for daily, weekly and monthly reconciliations while keeping accurate records for owner. Worked side by side with the owner to ensure all offices were in proper compliance with all State and Federal regulations on a daily basis. Ensured that the highest level of customer service was given and maintained by all employees at all times. Assisted owner in converting all client records into new computer system. Created and maintained a well organized filing system. Responsible for reporting payroll to owner weekly. Resolved client complaints in a timely manner.
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