Productive Flooring Sales Manager and Customer Service professional with over 30 years of in-depth knowledge of vinyl, laminate, engineered wood, ceramic tile, porcelain tile, and carpet flooring. Proficient in sales and installation of various types of flooring, applying adhesives and leveling irregularities to correct imperfections. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with a talent for interacting with the public.
Entered into the DCT program as a self employed floor covering installer at age 17 in my junior year of high school.
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