Highly motivated, results-oriented customer service professional with over 25 years experience across corporate Learning and Development and Human Resources disciplines.
Customer Service Training Curriculum Development: Managed design, development and delivery of curricula to create an engaging customer service training experience for call center associates at a Fortune 100 Company. This call center won numerous industry awards for excellence in customer service.
Team Building and Leadership: Responsible for teams of 4 - 15 associates. Recognized as a motivational, results-driven leader whose teams consistently exceeded expectations.
Responsible for all training and procedures for internal client population of 800 associates.
Responsible for training and development as well as human resources projects for client group of 2000. Managed training curricula for global customer service associates. Led business-wide change management initiative for customer service call center (training, communication planning, and creating employee satisfaction surveys and solutions for improvement).
Held numerous positions across the following HR and Learning disciplines: HR and Customer Service Training, Performance Management, HR Consulting, Payroll/Employee Benefits, Relocation Benefits, Recruiting, and Affirmative Acton/EEO Planning.
Phi Beta Kappa
Phi Sigma Alpha (Political Science Honor Society)
Co-Founder, Concerned Haycock Parents
Treasurer, Boy Scout Troop 27
Mentor, Pathways Program, Souderton Area School District
Rutgers University Alumni Association
Phi Beta Kappa Society
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