LiveCareer-Resume

manager operations resume example with 10+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Proficient in Allscripts, NextGen, Alteer, Meditech, Amazing charts, CRM, Excel, Word, Powerpoint, Cerner, EPIC, McKesson Allscripts, Sales Force, PowerBi, One content, Power Chart, Right Fax
  • Bilingual
  • Servant Leadership
  • Time management skills
  • Client relations and retention
  • Account management
  • Project management
  • Deadline-oriented
  • Issue and conflict resolution
  • Staff development
  • Cost analysis and savings
  • Supervision and training
  • Recruiting and Hiring
  • Employee development
Experience
08/2022 to Current Manager, Operations Builders Firstsource, Inc. | Platteville, WI,
  • Recruited and hired qualified candidates to fill open positions.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance for 32 employees.
  • Created training modules and documentation to train staff.
  • Daily/Monthly/Quarterly reporting to both partners and upper management.
  • In charge of implementations for new accounts
  • Yearly reviews and quarterly evaluations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Identified areas of opportunity for growth. In one year, we added 26 new employees and tripled the number of accounts.
03/2020 to Current Manager, Client Success Commscope Inc. | Forest, VA,
  • Client Retention
  • Implementation's- Helped Sales and Operations with the Implementation process.
  • Helped Operations with the QBR slide decks
  • Collaborated with Operations, Sales, Customer Service, Marketing to maximize customer satisfaction.
  • Support Sales & Marketing in upsell and cross-sell initiatives
  • Health Checks- Schedule re-occurring Health check ins with our partners. (Some are scheduled monthly, others every quarter)
  • HDS console- Set up and trained our partners with the HDS console
05/2013 to Current ROI Specialits/ Field Representative Android Industries | Bowling Green, KY,
  • Ensured complete daily acquisition of records
  • Processed for a total of 6 accounts (Which was a total of 20+ locations)
  • Customer Service (I maintained strong Customer Relationships, ensuring high customer satisfaction)
  • Audits
  • Produced reporting as requested
  • Developed and Maintained Understanding of Customer EMR software and systems
  • Traveled from site to site to scan/retreive paper charts
  • Kept Manager informed of concerns, issues, connectivity, etc
09/2019 to 03/2020 Operations Manager IDS | City, STATE,
  • Day to Day operations
  • Employee Onboarding/Interview
  • Employee Management (This includes reviews, write ups, day to day interaction as well as Training)
  • Identify opportunities for potential new business.
  • New account setup
  • Monitoring positive/negative trends related to production and revenue at account locations
  • Maintaining regular contact with our clients (This includes: Meetings, reporting, addressing issues/concerns, etc.)
  • Developing positive relationships with both Employees and Clients.
  • Project Management (An example would be audits.)
  • Worked closely with Operations, Sales, Customer Service, Compliance, to provide the best service to our clients.
01/2019 to 09/2019 Manager of Client Relations Sharecare Health Data Services | City, STATE,
  • I am in charge of Client Relations for CA, NV, AK, WA, and OR
  • Maintaining regular contact with our clients (This includes: Monthly calls/onsite meetings, reporting, addressing isues/concerns, etc.)
  • Developing positive relationships
  • Trouble-shoot customer issues
  • Keep the client abreast of pertinent industry news, changes or proposed changes in state/federal regulations, changes at SHARECARE HDS, etc
  • Identify opportunities for potential new business
  • Prepare quarterly and annual client reviews
  • Monitoring positive/negative trends related to production and revenue at account locations
  • Maintained our data base up to date with client information, contracts, charges, address, etc
  • Worked closely with Operations, Sales, Customer Service, Compliance, Accounts payable and Exceptions
05/2015 to 01/2019 Manager of Southern California Service Center BactesAlteerMorillonissuesretrieveSpecialistSharecare Health Data Services | City, STATE,
  • Day to Day operations (This included: Customer complaints, computer issues, server issues, quarterly/monthly client meetings, Client relations, production reports, revenue trend, payroll to revenue, Turnaround times, quality control, etc.)
  • Employee onboarding/ Interviews
  • Manual Creation and Updates Made sure we had a manual for every site. This included: Site contacts, EMR step by step process, Authorizations, employees information, employee backups, etc.)
  • New account setup (This included training the employees, setting up remote access if this was a remote account, came up with FTE count based on volume, etc.)
  • Project Management (Some of these projects included: Audits, Onsite scanning, Record Retrieval, etc.)
  • Employee Management (This included: Reviews, write ups, day to day interaction, raises, promotions, meetings, etc.)
  • Supported other regions with remote access (This included: regular ROI, Audits, scanning)
Education and Training
Expected in 2014 to to Pharmacy Tech | Pharmacy Tech NOCCCD, Anaheim, CA GPA:
Expected in to to | Child Development Fullerton College, Fullerton, CA GPA:
Expected in 2007 to to High School Diploma | Anaheim High School, Anaheim, GPA:
Certifications
  • CRIS certified
  • CMGMA member

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • NOCCCD
  • Fullerton College
  • Anaheim High School

Job Titles Held:

  • Manager, Operations
  • Manager, Client Success
  • ROI Specialits/ Field Representative
  • Operations Manager
  • Manager of Client Relations
  • Manager of Southern California Service Center

Degrees

  • Pharmacy Tech
  • Some College (No Degree)
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: