Amiable Banking Department Manager experienced in leading constructive and cooperative working relationships within a team setting.I have been responsible for the daily work flow in the online department as well as the Call Center for 6 years now. I take an active roll in tracking the online trends and implementing change based on those trends. I am well versed in online Bill Pay, InterBank transfers, Mobile Banking, and Remote Deposit Capture. My strength lies in understanding the functionality of the services we provide to our online users and being able to troubleshoot issues in a timely manner.
My other responsibilities are to oversee the CallCenter staff and insure that the calls are being handled with the highest possible level of service. The member experience is my highest concern and the training and expectation of the staff is vital to the success of the department.I oversee the training and compliance of a department of 18 employees. This is a dynamic and versatile department that is responsible for all calls that come into the credit union.
I have extensive branch experience, much of it at Cape Cod Five. I spent many years employed there as a Financial Service Representative, Call Center and Online banking departments. I understand and embrace the culture or the bank and understand the expectation of superior customer service.
Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Informed customers about issue resolution progress.
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