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Manager, Office Services Resume Example

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MANAGER, OFFICE SERVICES
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of In-house operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strategic Manage, Office Services with 30+ years of experience leading and overseeing Printing and Mail Room business activities. Strong history of devising precise and targeted business operations plans, managing these areas, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards and [Type] initiatives while leading quick and efficient attainment of objectives.

Skills
  • Staff Management
  • Project Management
  • Operations management
  • Scheduling
  • Strategic Planning
  • Business administration
  • Job inspections
  • Workflow planning
Work History
Manager, Office Services 10/1992 to 06/2020
UJA-Federation Of New York – New York, NY
  • Audited team performance and compliance with Proformance Evaluation and Ultipro standards.
  • Maximized performance by monitoring daily activities and mentoring team of 8 associates.
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
  • Achieved 100% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
  • Demonstrated new products, procedures and techniques to employees.
  • Oversaw and optimized work of 5 employees performing high-quality printing for in-house print department.
  • Analyzed and interpreted store trends with Mac programs for printing and PC program's to facilitate planning.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Oversaw and optimized work of 3 mail clerks performing daily procedures to operate an in-house mailroom.
  • Evaluated report data to proactively adjust and enhance print operations.
  • Approved regular payroll submissions for 8 employees within Ultipro..
  • Hired, trained and mentored staff to maximize effectiveness.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Supervised 8 employees in Printing and Mail room departments by monitoring activities, coaching and offering hands-on support.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Recruited and developed 8 employees for Print and Mail room departments.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Facilitated change management activities for department and staff of 8 individuals.
  • Directed staff of 8 personnel and managed budget totaling $500,000 annually.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Analyzed and interpreted store trends with both Mac and PC Software to facilitate planning.
  • Enhanced [Type] initiatives while managing effective marketing campaigns.
  • Distributed incoming mail from shipments, couriers and postal delivery to 40departments within organization.
  • Prepared computerized correspondence, receipts, bills and checks, using Excel and Workfont programs.
  • Evaluated report data to proactively adjust and enhance Printiing operations.
  • Maintained monthly, weekly and daily reports of all transactions, using Excel and Workfront.
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at [Number] facilities.
  • Answered average of [Number] calls per [Timeframe] to address customer inquiries, confirm appointments and provide [Product or Service] information.
  • Oversaw and improved deliveries per year through efficient coordination of daily operations.
  • Oversaw and optimized work of [Number][Job title]s performing high-quality [Type] work.
  • Planned and booked travel arrangements and venues for company events, including [Type] and [Type] events.
  • Audited team performance and compliance with [Type] and [Type] standards.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
Tri-Campus Manager, Office Services09/1988 to 06/1992
Fairleigh Dickinson University – Teaneck, NJ
Plant Manager10/1985 to 09/1988
Allied Envelope Company – Moonachie, NJ
Owner.Operator Ridge Mobil Service Station04/1976 to 09/1985
Self Employeed – North Arlington, NJ
Education
GEDToms River High School South- Toms River, NJ
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Resume Overview

Companies Worked For:

  • UJA-Federation Of New York
  • Fairleigh Dickinson University
  • Allied Envelope Company
  • Self Employeed

School Attended

  • Toms River High School South

Job Titles Held:

  • Manager, Office Services
  • Tri-Campus Manager, Office Services
  • Plant Manager
  • Owner.Operator Ridge Mobil Service Station

Degrees

  • GED

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