If you are in need of a skilled individual with experience as an Administrative Assistant, is also experienced in accounting and has a strong background in Customer Relations, then you will be interested in reviewing the accompanying Professional Profile. Previously I worked for Grand Canyon University in the Nursing and Health Care Enrollment Center as an Alumni Adviser. I assist potential students in finding the right degree program and getting them started in that program. Building rapport and assisting them in maintaining an active academic status are my primary goals. I also utilize my work ethics and dedication to motivate and encourage my fellow teammates/co workers. 10 years experience in Customer Relations/Service as an Administrative Assistant/Event & Conference Coordinator/Major Fund Raiser/Staff Administrator/Small Business Owner... Support administered services for/Outreach/Administration/Pastoral/Women's /Business Men's groups... Design/publish weekly bulletins/postcards/audiotape covers/mail-outs/monthly newsletters/conference programs/write media releases/ads. Coordinate congregation events/seminars/conventions in capacities of 1500 attendees. Handle accommodations for visiting dignitaries. Create master mailing lists/data banks... Provide accounting/payroll services for a construction company... Purchase equipment and supplies... Computer literate: Office 2010 /Word/Excel/Access/Publisher/PowerPoint/Pro-Publisher/ Outlook Express/Quick Books Pro... Excel in communications/creativity/details/organization/innovations and problem solving. Motivated/energetic/require minimal supervision/multi-task with ease [Job Title] who specializes in quality service, customer retention, productivity and team management.
Exceeded corporate target for customer satisfaction for 11 months in a row.Promoted to Call Center Manager in 2013
Provided accurate and appropriate information in response to customer inquiries.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Formulated and enforced Service Center policies, procedures and quality assurance measures.Trained staff on how to improve customer interactions.Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Public Administration Government and Policy 3.97 GPA
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