Manager of Customer Service Resume Example
Conscientious customer service with 20 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities. Also have 3 years of management experience.
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Sartorius Sted Bio – Fremont , CA
- Created new policies & procedures. Implemented said policies.
- Review resumes of potential employees, interview, hire & let go employees.
- Help with chat, emails, & phones due to low staff.
- Handle unhappy customers.
- Increased productivity by setting goals.
- Do reviews of employees.
- Give positive feedback & constructive criticism.
- Help identify & solve problem areas.
- Increase positive feedback from customers.
- File claims for lost/damaged orders delivered by FedEx.
- Work with other departments to ensure customers receive the highest quality of customer service.
- Lead by example for employees to have highest standard of customer service.
- Manage over 100 chats.
- Manage over 50 calls a day.
- Manage over 500 emails a day.
- Obtain many positive BBB reviews for company.
Saint-Gobain Corporation – Sekurit Garden Grove , CA
Fidelity Investments – Alief , TX
- Helped RISE customers process payments for their loans.
- Helped customers find payment options like, deferments, forbearance, or loan refinancing.
- Helped disgruntled customers and helped them with the highest of professionalism get answers to their questions.
- Followed all laws and regulations in regards to loans.
- Achieved daily goals and always exceeded employers goals.
- Created closing statement for company by giving customers a warm and friendly closing.
- Answered over 100 calls a day. Handling each call with care and professionalism.
Neuralink – Fremont , CA
- Managed schedules & oversaw daily operations of office with 20 employees.
- Maintained human resource files, employee time off records, & performed other HR duties.
- Updated & maintained employee payroll records.
- Maintained records pertaining to rental, sale, & management of real estate.
- Processed expense reports & invoices.
- Provided marketing support for rental properties.
- Handled complaints from tenants & created maintenance work orders.
American International Group – Miami , FL
- Answered inbound calls for Kroger customer's.
- Resolved any issues with customer's accounts.
- Handled and filed complaints.
- Followed privacy rules and regulations when handling customer accounts.
- Created case's for all incoming calls.
- Made outbound calls for cases that required a follow up.
William Henry Harrison High School - City
Customer Relationship Management Software (CRM)
Inter-department collaboration
Personnel training and development
Budgeting and reporting
Types 60 WPM
20+ Years in the customer service industry
Customer Relationship Management Software (CRM)
Inter-department collaboration
Personnel training and development
Budgeting and reporting
Types 60 WPM
20+ Years in the customer service industry
Company Name – City, State
- Created new policies & procedures. Implemented said policies.
- Review resumes of potential employees, interview, hire & let go employees.
- Help with chat, emails, & phones due to low staff.
- Handle unhappy customers.
- Increased productivity by setting goals.
- Do reviews of employees.
- Give positive feedback & constructive criticism.
- Help identify & solve problem areas.
- Increase positive feedback from customers.
- File claims for lost/damaged orders delivered by FedEx.
- Work with other departments to ensure customers receive the highest quality of customer service.
- Lead by example for employees to have highest standard of customer service.
- Manage over 100 chats.
- Manage over 50 calls a day.
- Manage over 500 emails a day.
- Obtain many positive BBB reviews for company.
Company Name – City, State
Company Name – City, State
- Helped RISE customers process payments for their loans.
- Helped customers find payment options like, deferments, forbearance, or loan refinancing.
- Helped disgruntled customers and helped them with the highest of professionalism get answers to their questions.
- Followed all laws and regulations in regards to loans.
- Achieved daily goals and always exceeded employers goals.
- Created closing statement for company by giving customers a warm and friendly closing.
- Answered over 100 calls a day. Handling each call with care and professionalism.
Company Name – City, State
- Managed schedules & oversaw daily operations of office with 20 employees.
- Maintained human resource files, employee time off records, & performed other HR duties.
- Updated & maintained employee payroll records.
- Maintained records pertaining to rental, sale, & management of real estate.
- Processed expense reports & invoices.
- Provided marketing support for rental properties.
- Handled complaints from tenants & created maintenance work orders.
Company Name – City, State
- Answered inbound calls for Kroger customer's.
- Resolved any issues with customer's accounts.
- Handled and filed complaints.
- Followed privacy rules and regulations when handling customer accounts.
- Created case's for all incoming calls.
- Made outbound calls for cases that required a follow up.
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Resume Overview
School Attended
- William Henry Harrison High School
Job Titles Held:
- Manager of Customer Service
- Quality Control Inspector
- Customer Service
- Office Manager
- Customer Service Representative
Degrees
- High School Diploma : 05/1995
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