Experienced food service manger successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 25 years of progressive leadership experience.
-Coordinating daily front of the house restaurant management operations.
-Delivering superior food and beverage service and maximizing customer satisfaction.
-Responding efficiently and accurately to customer complaints.
-Regularly review product quality.
-Organize and supervise shifts.
-Appraise staff performance and provide feed to improve productivity.
-Estimate future needs for goods, kitchen utensils and cleaning products.
-Ensure compliance with sanitation and safety regulations.
-Train new and current employees on proper customer service practices.
-Implement policies and protocols that will maintain future restaurant operations.
-Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
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