I am seeking a position as an Information Technology Manager that will allow me to use my MBA with Information Technology Management Concentration, over 8 years as an IT Manager, 9 years as a Software Engineer, and 10+ years as an Electronics/PC Technician/Network Administrator.
ITIL Certified, Microsoft Exchange, Java v2, Syntellect IVR, Interactive Intelligence/Genesys, Avaya S8700/CMS Supervisor, Nortel 81c, Cisco VLAN/ routers/switches, AS400/RPG, VMWare server, UNIX, Microsoft server, Microsoft Office, Microsoft SQL, Veritas Enterprise Vault (EV) and Discovery, AnchorPoint Call Accounting, ServiceNow, IBM Tivoli Service Request Manager (TSRM) -Head team of twelve software engineers and two server/infrastructure engineers
-Knowledge Management and documentation
-Interview process for new hires
-Manage Service Transition (ITIL)
-Manage Service Operation (ITIL)
-Mange Continuous Improvement process (ITIL)
-Conduct regular one-on-one with engineers
- Other Responsibilities:
-Technical Lead for Interactive Intelligence/Genesys implementation
-Project Manager and Technical Lead for Nexidia analytics implementation
-Java programming for Syntellect Corporation Interactive Voice Response (IVR)
-Avaya S8700 and G3 PBX programming and maintenance
-Verint Call Recording - Project Manager and Technical Lead
-Project Manager for ongoing projects
-Nortel 81c PBX programming and maintenance
-AnchorPoint Telecomm Asset Accounting System and expense management
-Support Telecomm reporting software written in C#
-Reporting MS SQL databases.
2005 Covenant Transport 400 Birmingham Hwy Chattanooga, TN 37419 (432)-825-3316
Manager of Telecommunications, Desktop Computing, Email, & Networking.
Helpdesk Manager; 3 PC technicians and 2 Server/Network technicians.
Supported over seven hundred PC/network users in seven states in addition to over 20 salespeople in as many states.
Manager of Telecommunications; 2 telecommunication engineers.
Managed WAN and LAN data lines, phone lines, and phone equipment.
Negotiated Telecommunications and Network contracts.
Manager of software and hardware purchasing including network equipment, servers, PC equipment, and supporting software.
Headed Sarbanes Oxley compliance project for network security, Windows server security, backup and retrieval of email and PC documents.
Manager or Windows Exchange servers.
Manager for acquisitions and building construction for network and communications including cabling, network equipment, PC and servers.
AS400-RPG programmer for over 7 years.
Responsible for database and program conversions.
01/1994 to 01/1995Chattanooga CollegeChattanooga, TN
Interim instructor for college on various occasions; taught Computer Science classes.
Personal Computer and Electronics Technician01/1980 to 01/1993A&A Business Systems RJ Young CompanyChattanooga, TN
Personal Computers and printers
-Electronic Cash registers, calculators, typewriters
-Friden Electronic postage metering and computerized shipping equipment
-Parts and supplies management.
Education and Training
MBA2014Bethel UniversityNashville Mckenzie, TN
Masters: Business Administration Information TechnologyBusiness Administration Information Technology
Bachelor Degree: Business Management2004Covenant CollegeLookout, GABusiness Management
Completed the 4 semester course in Cisco Networking CCNA.2003Chattanooga State Technical Community CollegeChattanooga, TN
Associates of Science degree: Computer Science1994Chattanooga CollegeChattanooga, TNComputer Science
Commercial and Residential Electricity and Electronics technology1980Chattanooga State Technical Community CollegeChattanooga, TNCommercial and Residential Electricity and Electronics technology
Foundation Certification 2015 MBA 2014 Masters : Business Administration Information Technology Bachelor Degree : Business Management 2004 Completed the 4 semester course in Cisco Networking CCNA. 2003 Associates of Science degree : Computer Science 1994 Commercial and Residential Electricity and Electronics technology 1980
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