Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
I am seeking a position as an Information Technology Manager that will allow me to use my MBA with Information Technology Management Concentration, over 8 years as an IT Manager, 9 years as a Software Engineer, and 10+ years as an Electronics/PC Technician/Network Administrator.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Manager Level - Technical Lead/Team Lead, 01/2005 to Present
Bickford Senior LivingOswego, IL,
  • ITIL Certified, Microsoft Exchange, Java v2, Syntellect IVR, Interactive Intelligence/Genesys, Avaya S8700/CMS Supervisor, Nortel 81c, Cisco VLAN/ routers/switches, AS400/RPG, VMWare server, UNIX, Microsoft server, Microsoft Office, Microsoft SQL, Veritas Enterprise Vault (EV) and Discovery, AnchorPoint Call Accounting, ServiceNow, IBM Tivoli Service Request Manager (TSRM) -Head team of twelve software engineers and two server/infrastructure engineers -Event Management -Problem Management -Incident Management -Knowledge Management and documentation -Training Management -Mentoring -On-Call Scheduling -Interview process for new hires -Manage Service Transition (ITIL) -Manage Service Operation (ITIL) -Mange Continuous Improvement process (ITIL) -Conduct regular one-on-one with engineers - Other Responsibilities: -Technical Lead for Interactive Intelligence/Genesys implementation -Project Manager and Technical Lead for Nexidia analytics implementation -Java programming for Syntellect Corporation Interactive Voice Response (IVR) -Avaya S8700 and G3 PBX programming and maintenance -Verint Call Recording - Project Manager and Technical Lead -Project Manager for ongoing projects -Nortel 81c PBX programming and maintenance -AnchorPoint Telecomm Asset Accounting System and expense management -Support Telecomm reporting software written in C# -Reporting MS SQL databases.
  • 2005 Covenant Transport 400 Birmingham Hwy Chattanooga, TN 37419 (432)-825-3316 Manager of Telecommunications, Desktop Computing, Email, & Networking.
  • Helpdesk Manager; 3 PC technicians and 2 Server/Network technicians.
  • Supported over seven hundred PC/network users in seven states in addition to over 20 salespeople in as many states.
  • Manager of Telecommunications; 2 telecommunication engineers.
  • Managed WAN and LAN data lines, phone lines, and phone equipment.
  • Negotiated Telecommunications and Network contracts.
  • Manager of software and hardware purchasing including network equipment, servers, PC equipment, and supporting software.
  • Headed Sarbanes Oxley compliance project for network security, Windows server security, backup and retrieval of email and PC documents.
  • Manager or Windows Exchange servers.
  • Manager for acquisitions and building construction for network and communications including cabling, network equipment, PC and servers.
  • AS400-RPG programmer for over 7 years.
  • Responsible for database and program conversions.
, 01/1994 to 01/1995
Chattanooga CollegeCity, STATE,
  • Interim instructor for college on various occasions; taught Computer Science classes.
Personal Computer and Electronics Technician, 01/1980 to 01/1993
A&A Business Systems RJ Young CompanyCity, STATE,
  • Personal Computers and printers -Electronic Cash registers, calculators, typewriters -Friden Electronic postage metering and computerized shipping equipment -Parts and supplies management.
Education and Training
Foundation Certification: , Expected in 2015
ITIL - ,
MBA: , Expected in 2014
Bethel University - Nashville Mckenzie, TN
Masters: Business Administration Information Technology, Expected in
- ,
Business Administration Information Technology
Bachelor Degree: Business Management, Expected in 2004
Covenant College - Lookout, GA
Business Management
Completed the 4 semester course in Cisco Networking CCNA.: , Expected in 2003
Chattanooga State Technical Community College - Chattanooga, TN
Associates of Science degree: Computer Science, Expected in 1994
Chattanooga College - Chattanooga, TN
Computer Science
: Commercial and Residential Electricity and Electronics technology, Expected in 1980
Chattanooga State Technical Community College - Chattanooga, TN
Commercial and Residential Electricity and Electronics technology
Accounting, Accounting System, acquisitions, AS400, Avaya, backup, c, cabling, calculators, Cash registers, CCNA, Cisco, CMS, hardware, Continuous Improvement, contracts, databases, database, documentation, Email, Event Management, Genesys, IBM, instructor, IVR, Interactive Voice Response (IVR), ITIL, Java v, Java programming, Knowledge Management, LAN, Mentoring, C#, Exchange, Microsoft Exchange, Microsoft Office, Microsoft SQL, Windows, Enterprise, network security, Network, Networking, Nortel, PBX, phone equipment, printers, programmer, programming, purchasing, Recording, reporting, routers, RPG, Sarbanes Oxley, Scheduling, servers, shipping, MS SQL, Supervisor, switches, telecommunication, Telecommunications, phone, Tivoli, typewriters, UNIX, Veritas, WAN, Windows server, written
Activities and Honors

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School Attended

  • ITIL
  • Bethel University
  • Covenant College
  • Chattanooga State Technical Community College
  • Chattanooga College
  • Chattanooga State Technical Community College

Job Titles Held:

  • Manager Level - Technical Lead/Team Lead
  • Personal Computer and Electronics Technician


  • Foundation Certification
  • MBA
  • Masters
  • Bachelor Degree
  • Completed the 4 semester course in Cisco Networking CCNA.
  • Associates of Science degree

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