Manager, Learning and Communications Resume Example

Designer of employee training programs at large scale Tribal and commercial gaming properties. Passionate trainer and originator of impactful HR training modules utilizing e-learning, live presentation and digitally delivered, interactive methods. Veteran media, public relations and communications creative with a proven track record in conceptualizing print, video and social media campaigns to improve brand awareness as well as increased employee engagement. Experienced in managing and leading teams, developing and executing these media productions to drive business forward. Designer of HR and communications ecosystems for companies of 2500 to 7700 team members.

Content Creation and Production:

• Designed and delivered workshops for 2300 employees at MGM Springfield.
• Ownership of all on boarding processes including two day orientation sessions.
• Utilization of adult-learning methodology to design training modules for department of 1100.
• Creation of in-house marketing strategy through utilization of print, video and digital delivery apparatus.
• Monitor post-training surveys, utilize data to update and improve all training sessions.
• Developed content and created communications ecosystem for multi-cultural population of 7700. Wrote, produced, directed and edited content for in-house news channel, broadcast on five dedicated screens throughout the property, as well as the employee intranet, social media and employee app.
• Directed expansion of department communications programs resulting in improved guest experience metrics from 42% "A" rated experiences to 58% in less than two years.
• Wrote, directed and edited over 100 Game Security training videos which were presented to the entire gaming department, resulting in a 50% reduction in "hole carding" incidents, and 22% reduction in overall thefts.
• Analyzed guest service survey metrics and presented results to C-Suite executives via Power Point, Keynote and video based presentations.
• Disseminated and produced reports on survey results across property wide, multi-platform communications. 
• Produced interactive employee engagement and incentive programs which were conducted through use of employee app. 
• Supervised the design and implementation of the Employee App (with vendor Apprise Mobile of NYC) to entire Table Games department. The App features Table Games news, policy updates and employee incentives.
• Direct production of content for the Film and Entertainment columns of VENU Magazine. Initiate contact with agents of film actors, directors, producers and public relations agents. Regularly maintain and update contact lists. Conducted interviews with A-List celebrities. Built solid relationships with agents and mangers. Author of 70 articles published in VENU Magazine.
• Wrote, edited and published employee weekly newsletter. Supervised translation into Spanish, French and Mandarin.
• Wrote coverage and story analysis reports for major feature film screenplays.
• Conduct lectures on screenwriting, digital and film storytelling, and live celebrity interviews before live audiences at Fairfield University, Fairfield, CT, 20016-2018. 
• Provided red-carpet coverage of film premiers. Conducted live television interviews on Fox News CT.

Training, Development & Team Building:

• Conducted live presentations of training and motivational programs for audiences ranging from 15 to 500 people.
• Managed social media presence for gaming department on Facebook, and employee phone app. Enhanced and improved social media engagement using analytics culled from Google Analytics.
• Designed pre-opening training platform for division of 1000 employees at MGM Springfield.
• Ownership of all hiring processes within gaming division. Established hiring standards and protocols for all on- boarding processes.
• Built 3 departmental training teams, each team consisting of five managers, to carry out specific training tasks within gaming division for pre and post opening of property.
• Supervised implementation of state-mandated regulatory training.
• Designed and administered employee recognition programs.
• Customized and implemented guest and employee opinion surveys and action planning/feedback.
• Implemented Alternative Dispute Resolution policy and procedures. 
• Coached managers through difficult individual and departmental performance challenges.