Manager Labor Strategy And Projects Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

A result oriented professional with extensive experience in Project Management, Process Improvement and Labor Engineering. Ability to work successfully in a fast-paced environment driving projects to successful completion. Reputation as a resourceful team player working with diverse cross-functional teams. Leading strategic initiatives and benchmarking efforts. Proven strengths identifying opportunities for efficiency and streamlining processes to develop and implement solutions.

Manager, Labor Strategy and Projects, 02/2019 to Current
Kion GroupWauwatosa, WI,
  • Manage an average of 8 projects simultaneously (3 direct reports), ensuring smooth completion of project tasks. Currently working on a last phase for a COS initiative that will save $12M annually and a company rollout proposal for a Freight initiative. Oversee multiple projects across all phases of development, most of them focus on process changes/labor model improvements. Partner closely with HR, Process team, Field Support, Systems and Engineering team.
  • Lead the development and implementation of labor solutions for 35 exception stores that are not currently on the new labor model, created a roadmap for 2021-2023 execution plan. Even though COVID impacted project implementations, the team provided labor solutions to 4 stores in 2020 while successfully supported 4 new stores in 2020.
  • Make vital decisions and drive decision-making across projects. Work with Decision Analytics team to analyze and propose recommendations to leadership based on POCs and pilots results.
  • Implement and maintain best practices in order to have standardized critical paths, RACI, roles & responsibilities for all projects.
  • Lead benchmarking efforts with Canada and Mexico, developing thorough understanding of differences and similarities across a variety of topics (systems, reporting, team structure, labor model, etc) identifying opportunities for improvement for our team. Working on establishing relationships with peer Workforce Operations teams across HD.
Manager, MET Labor Operations, 06/2017 to 02/2019
The Home DepotCity, STATE,
  • Developed, implemented and managed performance measures to drive efficiency and effectiveness across the Merchandising Execution Team (MET), including Realistic Expectations (REs) and engineered standards by work type to support labor planning and reporting.
  • Developed and managed functional responsibilities of internal resources and 3rd party engineering consultants (> $1M/year).
  • Drove continuous process improvement to deliver Productivity in collaboration with MET field, internal business partners, and suppliers.
  • Improved labor efficiency by implementing Dynamic Service Project which will result in 1.2M hours of savings in 2019.
  • Partnered with Finance and Labor Capacity team to create annual Labor Plan for 2018, created templates and standardized processes for future plans.
Sr. Business Analyst, Labor Engineering, 05/2015 to 06/2017
The Home DepotCity, STATE,
  • Supported the Queue Analytics project (Front End), comparing vendors for software installation and for collecting queue time data with manual people count from offshore. Led the camera installation project collaborating with IT, OPS and AP.
  • Supported Core Selling activities and operations; assisted with labor validations, hours allocation and standards maintenance for all core selling departments.
  • Implemented new drivers and Labor Model for 30 Pilot stores and worked with Boston Consulting Group to execute the changes.
  • Led the creation and implementation of the Red, White, and Blue and Black Friday Event Standards. Analyzed sales and transaction pattern to determine the best allocation of Appliances payroll to support these appliance events.
  • Built SQL-based tool that applies the labor drivers from one store to labor standards assigned to a different store. Using this methodology, the time required to determine the impact of volume code changes was reduced by more than 50%.
Industrial Engineer, 11/2012 to 04/2015
Winn-Dixie/BI-LOCity, STATE,
  • Managed over 100 engineered labor standards across various departments and update them as needed.
  • Managed the implementation of labor models in Reflexis. (Labor Scheduling Solutions and Workforce Management System)
  • Performed time studies and work flow patterns of various processes such as processing food items, stocking, packaging and ordering based on standard operating procedures to ensure food safety, ergonomics and optimized labor allocation for a chain of over 600 retail locations.
  • Led continuous improvement processes using lean principles to reduce the difficulty of the work and performed 5S implementation projects to optimize the processes and reduce waste.
  • Worked on pricing optimization to ensure activities are performed as efficiently as possible, minimizing travel time and interruptions.
  • Full Project Life Cycle Management
  • Effective communication
  • Process improvement
  • Problem-solving
  • Manage complexity
  • Research & Analysis
Education and Training
Bachelor of Science: Industrial And Systems Engineering , Expected in 05/2012
University Of Florida - Gainesville, FL,
  • 3.2 GPA
Bachelor of Science: Industrial Engineering , Expected in 07/2010
Universidad Privada Del Norte - Trujillo, Peru,
  • Honor Student

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School Attended
  • University Of Florida
  • Universidad Privada Del Norte
Job Titles Held:
  • Manager, Labor Strategy and Projects
  • Manager, MET Labor Operations
  • Sr. Business Analyst, Labor Engineering
  • Industrial Engineer
  • Bachelor of Science
  • Bachelor of Science