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Manager, Internal Web Communications Resume Example

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MANAGER, INTERNAL WEB COMMUNICATIONS
Summary
Degreed Military Veteran with 20+ years experience in Public Relations, specializing in internal communications, media relations, speech-writing, broadcasting and web-design, seeking a Public Relations / Media position in Central Texas
Highlights
  • 15+ years experience writing website content and coding HTML and CSS
  • Proficient in using Microsoft Word, Microsoft Excel, Adobe Photoshop, Adobe Dreamweaver

  • Accomplished public speaker, earned Toastmasters Distinguished Toastmasters certification and won numerous speech contests
  • 20+ years Public Affairs experience, writing press releases, preparing reports for submission to the Legislature, appearing on TV, radio, and in print as agency spokesman
  • 7+ years experience writing and maintaining my own blog (happyflier.com), using social media (Twitter, Facebook, Pinterest) to help drive traffic to the site
Accomplishments
  • Served as the Public Affairs Officer for the Adjutant General's Department of Texas, an organization of more than 22,000 men and women
  • More than ten years experience at writing press releases, general interest articles for the public and our troops, and creating reports for submission to the Legislature
  • Wrote all new content to update agency website (which was two years out of date) to create a better public image for organization
  • Two years experience supervising a National Guard logistics company, smoothly transitioning from 115 members to more than 200
  • 15+ years managing a corporate intranet site using Adobe HomeSite and Adobe DreamWeaver, creating all written and graphical content (using MS Word and Adobe PhotoShop), successfully keeping employees knowledgeable about corporation (updates in the corporation and or industry, articles about employees and their accomplishments both at work and away from work), helping to set positive corporate tone.
  • Doubled the number of page views in an 18 month period.
Experience
Manager, Internal Web Communications06/1999 to 04/2015TGRound Rock, TX Texas
  • Had total responsibility for all content posted on intranet in corporation of more than 600 employees - wrote articles, took photos and created graphics on a daily basis
  • Helped set the overall tone, message, and culture of the company while serving as the primary source for internal communications.
  • Developed weekly editorial calendar of future articles to help formalize planning process
  • Conferred with management and development teams to develop content criteria; helped recommend internal messaging to roll out internal campaigns, company updates, etc.
  • Coordinated creation and posting of monthly, quarterly, and annual reports
  • Developed/implemented plans for the intranet to be a useful tool for departments throughout the corporation.
  • Page views doubled to more than 500,000 per month
  • Served as backup manager for external websites. Designed one external site to be responsive to the size of the device used (phone, tablet, desktop)
  • Conducted internal customer satisfaction surveys for corporation using Survey Monkey and PollDaddy, compiling and analyzing results and distributing them to relevant managers
Chief Public Affairs Officer02/2003 to 10/2003Adjutant General's Department of TexasAustin, TX

•Served as the chief spokesman for an organization of more than 22,000 men and women

•Met with the Commanding General weekly to craft our message to the public and our troops

•Responded to media requests from organizations ranging from small-town Texas weeklies up to the New York Times and the BBC, and information requests from elected officials

•Created new content for obsolete agency website, replacing out of date content with timely, current, and accurate content

•Period of duty included the Challenger disaster and the start of the Iraq war

Sergeant Major04/1979 to 09/2009Texas Army National GuardAustin, TX
  • As a member of the National Guard (drilling one weekend per month and two weeks during the summer) I held a variety of positions including Public Affairs NCO, First Sergeant, and state Chief Public Affairs NCO
  • Developed leadership skills as First Sergeant, supervising a unit as it grew from 115 to more than 200 members
  • As state Chief Public Affairs NCO I organized local media visits to see our troops in both Iraq and Afghanistan, then escorted the media through these combat zones
  • Mobilized on short notice three times for hurricane duty. One mission sent me to the forward area where I worked with junior staff to maximize media coverage of our recovery efforts. On other occasions I remained on duty at our Austin headquarters, responding to media inquiries, and briefing General Officers on our status
Deputy Public Affairs Officer01/1993 to 05/1999Adjutant General's Department of TexasAustin, TX
  • Assisted Public Affairs Officer in all duties.
  • Produced the bi-annual Texas National Guard Economic Impact report that was presented to all members of the Legislature and elected officials around the state
  • Designed and edited monthly base newsletter
  • Used SLR camera to take portraits/headshots, candid shots, photos to support printed material
  • Wrote speeches for General Officers
  • Responded to print and broadcast media requests for information
Education
Bachelor of Arts: Speech / R.T.F1973Brooklyn CollegeBrooklyn, NY, US

Bachelor of Arts degree in Speech / R.T.F., Cum Laude Graduate

photography, designDefense Department Defense Information SchoolIndianaopolis, In, USA

Defense Department Defense Information School (DINFOS). Courses included photography, page design, and writing news releases.

Military Experience
Sergeant Major04/1979 to 09/2009National GuardAustin, TX

•As a member of the National Guard (drilling one weekend per month and two weeks during the summer) I held a variety of positions including Public Affairs NCO, First Sergeant, and state Chief Public Affairs NCO

•Developed leadership skills as First Sergeant, supervising a unit as it grew from 115 to more than 200 members

•As state Chief Public Affairs NCO I organized local media visits to see our troops in both Iraq and Afghanistan, then escorted the media through these combat zones

•Mobilized on short notice three times for hurricane duty. One mission sent me to the forward area where I worked with junior staff to maximize media coverage of our recovery efforts. On other occasions I remained on duty at our Austin headquarters, responding to media inquiries, and briefing General Officers on our status

Skills

Public Affairs, Leadership Skills, Basis, Internal Communications, Intranet, Posting, Satisfaction, Bi, Business Intelligence, Adobe Photoshop, Coding, Css, Dreamweaver, Excel, Html, Logistics, Microsoft Excel, Microsoft Word, Ms Word, Photoshop, Word

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Resume Overview

Companies Worked For:

  • TG
  • Adjutant General's Department of Texas
  • Texas Army National Guard
  • National Guard

School Attended

  • Brooklyn College
  • Defense Department Defense Information School

Job Titles Held:

  • Manager, Internal Web Communications
  • Chief Public Affairs Officer
  • Sergeant Major
  • Deputy Public Affairs Officer

Degrees

  • Bachelor of Arts : Speech / R.T.F 1973
    photography, design

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