LiveCareer-Resume

manager in accounts resume example with 1+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Organized, independent worker with strong time-management skills.
Highlights
  • Employee coaching
  • Excellent time management skills
  • Recruitment/staffing
  • Effective problem solver
  • Cash flow management
  • Exceptional telephone etiquette
  • International sales support
  • Hiring, training and supervision
  • Credit card processing
  • Strong work ethic
  • Proficient in cash management
  • Customer service relations
  • MS Windows proficient
  • Conflict resolution techniques
  • Exceptional communication skills
  • Customer service
  • Creative problem solver
  • Client development
  • Trusted key holderMath aptitudePOS systems expert
  • Rapid 10-key data entry
  • Mediation capability
  • Cash handling expertise
  • Multi-line phone talent
  • Advanced clerical knowledge
  • Microsoft Outlook, Word and Excel
  • Compliance, banking laws and regulations
  • Goal-oriented
  • Night and safe deposit procedures
  • Self-sufficient
  • Positive
Education
Bryant & Stratton College Buffalo, NY Expected in 2012 Associate of Arts : Human Resource Specialist - GPA : Human Resource Specialist
Sheridan High School Sheridan, OR Expected in 2003 : - GPA :
Ashford University , California Expected in Bachelor of Arts : Human Resource Management Entrepreneurship Current - GPA :

Human Resource Management Entrepreneurship

Accomplishments
Experience
Bowlero Corp - Manager in Accounts
Tucson, AZ, 09/2014 - 09/2014
  • Helping Customers with Purchasing and Payments
  • Field Visits
  • Outbound calls for collection of debt to be paid
  • Help making arrangement to get customer back on track
Frost - Customer Service Representative
Midland, TX, 05/2009 - 08/2009
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Successfully acquired an average of 5 new customers per month, generating a 3% growth in revenue.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Assisted customers with food selection, inquiries.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Operated a POS system to itemize and complete an average of number customer purchases.
  • Set up and explained new membership contracts.
  • Recommended alternative items if product was out of stock.
Nouria Energy - Vault Teller
Duxbury, MA, 02/2009 - 09/2009
  • Maintained friendly and professional customer interactions.
  • Advised clients on mortgage, educational and personal loans.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Processed exchange and foreign currency.
  • Executed wire transfers, stop payments and account transfers.
  • Sold cashier's checks, traveler's checks and money orders.
  • Collected member loan payments.
  • Handled various accounting transactions.
  • Maintained balancing record.
  • Exceeded quarterly sales goals.
  • Coordinated daily cash reconciliation at a high-volume location.
  • Pulled daily branch reports.
  • Continued education on current banking products and services through.
  • Organized, stocked and maintained the teller window area.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
Jccs Of North America - Store Manager
Richmond, VA, 06/2007 - 07/2008
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Reduced employee turnover by 80% through training methods.
  • Established project control procedures such as project forecasts and cash flow projections.
  • Directed the hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
  • Developed and rolled out new policies.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Hired and trained staff.
  • Increased profits by 60% in one year through restructure of business line.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Developed prospects for new loans by conducting 100 cold calls weekly.
  • Successfully closed an average of 25 loans per month.
  • Reviewed and edited loan agreements to ensure accuracy.
  • Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Received "Employee of the Quarter" service award.
  • Maintained friendly and professional customer interactions.
  • Maintained strict confidentiality of bank records and client information.
Arrive Staffing - Center Specialist
City, STATE, 05/2007 - 08/2007
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 2 calls in queue per minute.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
Languages

Proficient in English & Conversational in Spanish

Skills

Previous Job Skills : 10-key, accounting, ATM, banking, benefits, call center, cash flow projections, Cash flow, Cash handling, cash management, cashier, clerical, closing, coaching, communication skills, Conflict resolution, contracts, Creative problem solver, Credit, Client, clients, Customer service, data entry, Detail-oriented, employee relations, fast, Hiring, Human Resources, International sales, inventory, marketing and sales,POS, problem solver, Recruitment, sales, staffing, and supervision


Computer Skills: Microsoft Word, Excel, PowerPoint, & Publisher


Office Skills: Filing, Phones, and People Skills


Communication Skills: Being Open Minded, Prepared to Listen and Addressing People by their Name


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Resume Overview

School Attended

  • Bryant & Stratton College
  • Sheridan High School
  • Ashford University

Job Titles Held:

  • Manager in Accounts
  • Customer Service Representative
  • Vault Teller
  • Store Manager
  • Center Specialist

Degrees

  • Associate of Arts
  • Bachelor of Arts

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