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Manager Global It Infrastructure Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Talented IT Manager offering 17 years of experience in the IT field and top-notch abilities in organizing workflows, solving complex problems and making accurate decisions based on sound judgment and analytical strengths. Experienced with leading teams driving new technology, migration and buildout projects.

Skills
  • Hardware and software maintenance
  • Disaster Recovery
  • Problem diagnosis
  • Service and application delivery
  • Staff oversight
  • Project Management
  • Documentation Management
  • HIPAA & PCI compliance
  • Data verification
  • Quality assurance
Work History
Manager Global IT, Infrastructure, 01/2013 to Current
Sykes Enterprises, IncorporatedCity, STATE,
  • Prepared and submitted regulatory file applications and supporting documentation.
  • Made and submitted reports detailing findings and any actions taken.
  • Completed and reported on using cloud vs on-premises impact assessments.
  • Guided organizational technology strategy and roadmaps.
  • Produced data center and inventory reports each month, updating senior leaders for insight into trends in data centers.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts, and supplier service-level agreements.
  • Oversaw IT department operations and training.
  • Managed application and system performance, conducting troubleshooting, and testing during maintenance.
  • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
  • Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
  • Wrote general policy, procedure and manuals governing internal IT use for various applications.
  • Oversaw daily performance of data centers and various applications and immediately responded to Severity 1 type issues to keep organization workflow up and running.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Coordinated with management teams to plan, develop, align and execute strategies that would meet upper management vision, mission and purpose.
  • Coordinated Application upgrades/implementation projects, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Interviewed, hired, trained and mentored 4 staff by coaching daily, leading performance reviews and offering constructive feedback.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Team Lead, Global IT Infrastructure, 12/2013 to 01/2016
Sykes Enterprises, IncorporatedCity, STATE,
  • Managed schedules, accepted time off requests, and found coverage for short shifts.
  • Tracked receipts, employee hours, and inventory movements.
  • Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
  • Prepared detailed reports on updates to project specifications, progress, identify conflicts, and team activities.
  • Trained new team members by relaying information on company procedures and policies in relation to IT Processes in place.
  • Participated in cross-functional team-building activities.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Provided constructive criticism regarding quality assurance on collections team phone calls.
  • Initiated timely responses to emails, voicemails, and written correspondence.
  • Led team of 5 members while providing exceptional customer service.
Financial Systems Administrator I, Global IT, 10/2006 to 12/2013
Sykes Enterprises, IncorporatedCity, STATE,
  • Worked on the implementation team for Planning, Consolidation, and Tax projects.
    Khalix 3.5 & Longview 7
  • Work with Lawson Financial System to complete everyday tasks like creating new users, security classes, and resetting passwords.
  • Worked every day building, maintaining, and supporting the servers on both the application side and the database side. Also provide everyday support of creating server admin account, running financial duties, and monitoring/tweaking the performance of the application. Also created support documents for the application for both front-end and back-end users.
    Trained in running and maintaining Windows 2003 & 2008 Servers.
    Trained in running and maintaining SQL 2005 & 2008 databases.
    Trained in running and maintaining terminal server environments.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Improved communication channels through consistent hard work and dedication to finance teams.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Developed in-house admin workbooks to run and support applications.
  • ADP/SAP/GlobalView/ESS
    Trained as Security Administrator to help users with login IDs and passwords.
Education
Bachelor of Science: Applied Science in Information Technology, Expected in 12/2017
University of South Florida - Tampa, FL
GPA:
  • Graduated cum laude with 3.69 GPA
  • Professional development completed in IT Management
Associate of Science: Computer Information Analyst (AS.C.I.A.), Expected in 12/2010
Hillsborough Community College - Tampa, FL
GPA:
  • Graduated with 3.3 GPA
  • Received certifications in Data Analysis and Computer Science
Certifications
  • Executive Certificate in Leadership, University of Notre Dame - 2020
  • Executive Certificate in Leadership & Management, University of Notre Dame - 2020
  • Strategic Leadership, University of Notre Dame - 2020
  • Foundations of Leadership, University of Notre Dame - 2019
  • Leadership Challenges, University of Notre Dame - 2019
  • Foundations of Management, University of Notre Dame - 2018
  • Critical Management Skills, University of Notre Dame - 2018
  • Introduction to Marketing, University of Pennsylvania - 2010
  • Social Media Marketing, University of Pennsylvania - 2010
  • Data Analysis, Hillsborough Community College - 2010
  • Computer Science, Hillsborough Community College - 2010
Hobbies

I love to learn new things so hobbies are in abudance. My current passions are drawing digitally, photography, and creating music.

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Resume Overview

School Attended
  • University of South Florida
  • Hillsborough Community College
Job Titles Held:
  • Manager Global IT, Infrastructure
  • Team Lead, Global IT Infrastructure
  • Financial Systems Administrator I, Global IT
Degrees
  • Bachelor of Science
  • Associate of Science

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