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Manager Resume Example

Resume Score: 80%

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MANAGER
Summary

I am a reliable candidate for any job. Definitely an asset when given an opportunity. Hardworking fast learning hands on type of person. My love for what I do keeps me smiling and making others comfortable and welcome when in my presence. I am also able to solve problems while keeping situations calm.

Skills
  • People skills
  • Lead generation
  • Marketing
  • Sales Techniques
  • Staff development
  • Project planning
  • Working collaboratively
  • Basic math
  • Problem resolution
  • Customer service
  • Reliable and trustworthy
  • Project management
  • Organization
  • Friendly, positive attitude
Experience
Manager04/2015 to CurrentDennys Tulsa, OK
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill open positions.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Server/Cook Shift Leader12/2012 to 07/2015DENNYS Tulsa, OK
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Upsold customers and optimized table-turns to outperform average sales by [Number]%.
  • Provided exceptional service to [Number] customers per day at [Type] establishment.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Sent orders to kitchen staff by [Action].
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
  • Reduced average cleaning time per room from [Number] to [Number] minutes by [Action].
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Housekeeper08/2010 to 10/2012Mayo hotelTulsa, OK
Education and Training
GED05/2006Margaret Hudson ProgramTulsa, OK
Some College (No Degree): Business Administration and ManagementBrown Mackie College - TulsaTulsa, OK
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Resume Overview

Companies Worked For:

  • Dennys
  • DENNYS
  • Mayo hotel

School Attended

  • Margaret Hudson Program
  • Brown Mackie College - Tulsa

Job Titles Held:

  • Manager
  • Server/Cook Shift Leader
  • Housekeeper

Degrees

  • GED 05/2006
    Some College (No Degree) : Business Administration and Management

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