I am a reliable candidate for any job. Definitely an asset when given an opportunity. Hardworking fast learning hands on type of person. My love for what I do keeps me smiling and making others comfortable and welcome when in my presence. I am also able to solve problems while keeping situations calm.
Skills
People skills
Lead generation
Marketing
Sales Techniques
Staff development
Project planning
Working collaboratively
Basic math
Problem resolution
Customer service
Reliable and trustworthy
Project management
Organization
Friendly, positive attitude
Experience
04/2015 to Current
ManagerKpmg – San Diego, CA,
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Trained employees on additional job positions to maintain coverage of roles at all times.
Recruited and hired qualified candidates to fill open positions.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
12/2012 to 07/2015
Server/Cook Shift LeaderStanford Hotel Group – Rancho Cordova, CA,
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Collaborated with host, bus person and cook to serve up food and beverage options.
Upsold customers and optimized table-turns to outperform average sales by [Number]%.
Provided exceptional service to [Number] customers per day at [Type] establishment.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Sent orders to kitchen staff by [Action].
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Interacted pleasantly with clients and guests when performing daily duties.
Assembled complimentary gift baskets and champagne to greet VIP guests upon arrival.
Reduced average cleaning time per room from [Number] to [Number] minutes by [Action].
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Coordinated delivery of extra room furniture, bedding, linen and towels to meet guests needs.
Employed deep-cleaning techniques for areas in need of additional sanitation.
Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
Supplied extra towels and toiletries when requested to optimize guest comfort.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
Requested maintenance orders to fix non-working equipment and address room damage.
Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
08/2010 to 10/2012
HousekeeperMayo Hotel – City, STATE,
Education and Training
Expected in 05/2006
GED: Margaret Hudson Program - Tulsa, OK GPA:
Expected in
: Business Administration and Management Brown Mackie College - Tulsa - Tulsa, OK GPA:
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