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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Results-focused management professional offering 27 years of progressive leadership experience. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.
Skills

 

  • Operations management
  • Inventory control
  • Policy/program development
  • Cross-functional team management
  • Skilled negotiator


 
  • Sound judgment
  • Computer-savvy
  • Calm under pressure
  • Complex problem solving
Experience
Manager, 01/1999 to Current
TransunionVT, State,
  • Strategic Planning and Management of coal fuel supply to utilities served by BNSF.
  • Serving as interface point between BNSF's coal customers and all departments within BNSF that contribute to unit coal train operations.
  • Day to day tactical coal set planning for both internal and external customers, often requiring dynamic and immediate results.
  • Long term equipment and service planning to achieve nominated coal volumes and revenue projections on a monthly, quarterly and annual basis.
  • On call 24/7 for both external customers and for support of the NOC coal desks.
  • Often negotiate with utilities regarding change of service, reroutes and use of their private equipment for BNSF's purposes.
  • While working with the Marketing team, Confirm contractual compliance for both transportation service and assessorial services within the transportations agreement Serve as liaison for eCommerce group on development projects for some web tools and various product developments (Received a BNSF Achievement award for the initial development of the web planning system for 'Coal Forecasting Tool').
Assistant Manager, 01/1996 to 01/1999
Frederick County Public SchoolsFrederick, MD,
  • Issue network policy and coordinate field projects for Intermodal Hub Operations group.
  • Develop and maintain reports on field performance and productivity for high-level management overview.
  • Responsible for 24 hour 7 day a week notification of shipment availability.
  • Trained and supervised 12 contracted employees.
  • This position was a promotion from the previous position, although not reflected by the title.
Assistant Manager, 01/1994 to 01/1996
Frederick County Public SchoolsFrederick, MD,
  • All of BNSF's Intermodal facilities operated by contractors.
  • Responsible to insure agreements where in compliance with corporate policy.
  • Analyzed, summarized and presented bid proposals.
  • Developed Hub Operations Contracted Services $22 million budget.
  • Accountable for forecasting Managed $22 million annual budget for contracted services, including the development of the budget, forecasts and expense variance reports to high level management.
  • Developed the first volume forecast using a ratio of lifts to railcar to revenue units handled.
  • Received the Employee of the Month award for this ratio.
  • This volume-forecast ratio is still as the standard in today's practice.
Manager, 01/1991 to 01/1994
TransunionWashington, DC,
  • Coordinated and supervised GTW.
  • Served as a direct supervisor of all terminal rail handling personel, including, and primarily non-exempt work force.
  • Achieved consistent rail service for a Just In Time production line.
  • Established direct communication with Ford's EN53 assembly plants for fast problem resolutions to potential service delays.
  • Managed flat car utilization that maximized cost efficiency and still achieved a high level of service.
  • Analyzed GTW train operations.
  • Rail service was performed beyond contractual service levels.
  • Hired and trained personnel.
  • Developed strong shipment billing network between Ford, GTW and ATSF's billing center resulting in proper shipment handling and revenue protection.
  • Implemented Santa Fe's terminal operations policies for proper car loading, equipment inspections, hazardous materials handling and U.S.
  • Custom.
  • Supervise Grand Trunk Western Railroad operations to ensure rail service provided met ATSF Railway standards.
, 01/1989 to 01/1990
Bickford Senior LivingRockford, IL,
  • Manager Logistics International Accounts.
  • Facilitate operational handling for international accounts amounting to $30 million in revenue, including Hyundai, Maersk and Diamond Star Motors.
  • Developed communication links with vessel and rail personnel to allow both parties to plan spacing and equipment needs prior to vessel arrival at U.S.
  • Port.
  • Negotiated and received $100,000 in demurrage charges outstanding to Hyundai for excess dwell at our Los Angeles Hub.
Intern, 01/1989 to 01/1989
Jacintoport InternationalHouston, TX,
  • Operational support activities covering all primary Hub functions.
  • Louisville Hub facility has been opened a year with no vacation relief for current personnel.
  • First objective was to learn all positions and cover vacations.
  • Worked with the short line rail carrier for switching cars at the Hub.
  • Performed marketing surveys and telemarketing for rail transportation in the Louisville area.
Interests
USEA Area V Secretary and Treasurer (2007 - 2012) Volunteer work for a Non-Profit Organization University of Tennessee Executive council Member (1988 - 1989) Elected position University of Tennessee Equestrian Club President (1987 - 1989) Elected position
Education and Training
Bachelor of Science: Business Administration Transportation/Logistics, Expected in 1989
University of Tennessee - Knoxville, TN
GPA:
Business Administration Transportation/Logistics Majority of College Expenses paid by full time employment
Skills
billing, budget, eCommerce, fast, Forecasting, Hub, Logistics, marketing, materials, network, personnel, policies, promotion, proposals, Strategic Planning and Management, supervisor, surveys, telemarketing, transportation, utilities
Additional Information
  • AWARDS RECEIVED BNSF Hill Holiday Award (1997) The highest award given by BNSF Railway Golden Freight Car award (1993) The highest award given by Ford Motor for Transportation service ACTIVITIES USEA Area V Secretary and Treasurer (2007 - 2012) Volunteer work for a Non-Profit Organization University of Tennessee Executive council Member (1988 - 1989) Elected position University of Tennessee Equestrian Club President (1987 - 1989) Elected position
Activities and Honors

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School Attended

  • University of Tennessee

Job Titles Held:

  • Manager
  • Assistant Manager
  • Assistant Manager
  • Manager
  • Intern

Degrees

  • Bachelor of Science

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