As an Operations Director, I enjoy being a part of the day to day work it takes to keep an organization going. In addition, I want to be a part of a high-performing team, which thrives to infinity. In my current position, I strive to meet the highest quality of service possible by continuously advancing my skills through training and post-graduate education as seen by my diversity facilitation and Charlotte Building Initiative Leadership development completion. I exhibit advanced analytical, organizational, interpersonal, and process improvement skills by investigating, and analyzing concerns; effectively identify and resolve issues. I demonstrate emotional intelligence, with a sincere interest in growing and developing my staff/ team members. I am versatile, with quick adaptation, and capable of readily establishing a positive rapport with team members.
MS Office Suite, MS Project Management, Access, Excel, PowerPoint, and PeopleSoft.
PMP Coursework Completion, Keller Graduate School of Management, 02/2014 - 05/2014.
01/2004 to Current
ManagerMecklenburg County Government － Charlotte, NC
Lead cross-functional teams of employees in the analysis and understanding of the operational impacts and opportunities.
Provide exceptional customer service, through identifying needs, quickly gaining trust, approaching complex situations, and resolving problems to maximize efficiency.
Budget formation and reconciliation.
Develop organizational change management strategies, by identifying "bottlenecks" and implemented new and improved processes and policies.
Draft monthly financial analysis and forecasts for approximate monthly revenue.
Use accounting software, in identifying potential backlogs and possible progression hurdles.
Visits job sites to survey and advises on jobs progress.
Troubleshooting problems with database processes, performing quality audits and meeting with contractors/stakeholders to review progress as required.
Develop and maintain strong working relationships with customers.
Supervise service coordinators and employees by providing direction and training, and communicating company policies, procedures, and objectives.
Hire and supervise performance management and progressive discipline.
Administer company safety program.
Perform safety audits when necessary and stressing the importance of safety to all employees.
Plan direct and prioritizes capital needs; Supervises subproject managers and uses project management software and other scheduling Ensure Training and Education programs for all employees to meet requirements for effective operation as measured by full compliance with and passing of all audits.
Development and maintenance of standard operating procedures for accreditation requirements.
01/2002 to 01/2004
Business ManagerJones Law Firm － Concord, NC
Managed Accounts Payable, Payroll and facility maintenance.
Met with clients and other legal professionals to discuss case details.
Monitored legal volumes to verify that the law library was up-to-date.
Completed case research via LexisNexis and Westlaw databases.
Conducted client interviews and performed client intake services.
Interpreted and shared legal information in a clear format for clients.
Processed all assigned cases according to company and client service level agreements.
Collected data to prepare and draft settlement packages for clients.
Managed communication with courts regarding the status of petitions and granted orders.
Drafted various court documents, invoices and enclosures at attorneys' request.
Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes.
01/2001 to 01/2002
Student Success Coordination, Harnett County WIA/CCCC － Lillington, NC
01/1999 to 01/2001
DirectorBOE, Harnett County Government Interim － Lillington, NC
Supervised and plans for the electoral process.
Supervise, organizes and directs the work of election personnel; trains, assigns, direct and inspect the work of employees; evaluate employee performance; coached and counsels staff; develop staff schedules.
Supervise the maintenance of current voter registration records.
Make arrangements for setting up voting equipment in precincts during elections.
Supervise the preparation of voting lists by precincts; posts and publish notices in accordance with regulations.
Supervise the coding and printing of election ballots according to instructions of the State Board of Elections.
Make arrangements for adequate facilities and equipment at polling places.
Supervises and participates in the processing of absentee ballots.
Supervises the issuance of transfers to registered voters who have moved.
Answers correspondence and inquiries relating to registration and elections.
Confers with and reports to the Board of Elections on voter registration and elections.
Prepare budget proposal; compiles payroll for election officials and workers.
Assists in assigning personnel at polls and in receiving registrations during the election period.
Manage the screening and hiring of personnel.
Assists the County Attorney with the investigation of election-related complaints and preparation of documents for election protests, challenge hearings and other election related matters.
Prepare department budget, monitor expenditures and supervises financial records and transactions.
Analyze and supervise updates to districts, precincts and municipalities.
Manages the preparation, maintenance and replacement of voting and computer equipment.
Master of Business Administration: Public Administration, Finance/ Project ManagementKeller Graduate School of Management － Charlotte, NCPublic Administration, Finance/ Project Management
Master of Arts: Management and LeadershipLiberty University － Lynchburg, VAManagement and Leadership
Bachelor of Arts: Public AdministrationCampbell University － Buies Creek, NCPublic Administration
Member - NC Notary Association Vice Chair - Community Charter School Board of Directors Chair - Mecklenburg County Diversity Council Trainer - Mecklenburg County Diversity 101 Member - CBI/LDI Class of 2015 Leadership Development Initiative