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manager resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Issue and conflict resolution
  • Contract development and management
  • Brand management
  • Key accounts and territory management
Experience
02/2020 to Current
Manager United Natural Foods Inc South Windsor, CT,
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Promoted employee safety awareness resulting in zero injuries.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Generated reports to assess performance and make adjustments.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Cross-trained in every store role to maximize operational knowledge.
  • Reviewed employee performance and delivered constructive feedback to improve weaknesses.
  • Executed leadership strategies to foster better customer service and promote positive and engaging environment for all.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Handled over $3,000 in funds each day in fast-paced environment.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
07/2018 to 09/2019
Waitress Healthcare Services Group Palm Bay, FL,
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Increased sales of high margin menu items through effective upselling.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
08/2017 to 05/2018
Waitress Healthcare Services Group Panama City, FL,
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Increased sales of high margin menu items through effective upselling.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
Education and Training
Expected in 06/2013 to to
High School Diploma:
Horlick High School - Racine, WI
GPA:

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Resume Overview

School Attended

  • Horlick High School

Job Titles Held:

  • Manager
  • Waitress
  • Waitress

Degrees

  • High School Diploma

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