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Manager Resume Example

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MANAGER
Summary

Automotive Service Manager with nearly 25 years of experience ensuring efficient and timely services to customers for vehicle repair and maintenance. Demonstrated ability to manage the administration of a full-service automotive service department Competent knowledge of functioning of automobiles, parts and repair. Outstanding communication and organizational skills. Highly adept in managing and motivating a culturally-diverse workforce.

Motivated professional with strong mechanical aptitude and knowledge of system operations.

Proficient maintenance leader well-versed in different types of maintenance actions and skilled at keeping equipment working efficiently. Excellent troubleshooting and diagnostic skills.

Hardworking with exceptional track record of reliable attendance and high-quality work. Strong collaboration skills to thrive in fast-paced, high-stress environments.

Skills
  • Service ticket accuracy
  • Hand tool expertise
  • Expertise in installations
  • Mechanical abilities

Testing and analysis

Experience
Company Name | City, StateManager04/2003 - Current
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Took full advantage of upsell opportunities with new and potential customers, resulting in $500,000.00 per. year in revenue generation.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Set up repair appointments to meet customer needs and resolve key concerns.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Worked with managers to develop service improvement initiatives.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Attention to detail
  • Maintained the garage by opening and closing service doors and organizing equipment.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Monitored shop equipment to maintain safe working condition.
  • Executed preventive and corrective maintenance on work trucks and other vehicles.
  • Assisted drivers by safely directing vehicle backward to position correctly.
  • Attended all safety and training meetings to learn techniques to avoid injuries and mishaps.
  • Assessed all necessary shop equipment to promote proper and safe working condition.
  • Communicated problems and conditions related to various issues with customer and explained remediation process.
  • Kept detailed records of all repairs, labor involved, and parts used and input data to customer database.
Company Name | City, StateAssistant Manager11/1998 - 02/2003
Company Name | City, StateGeneral Service11/1995 - 11/1998
  • Reviewed all vehicles in fleet on daily basis to determine those requiring immediate repairs and maintenance work.
  • Responded quickly to customer complaints and gathered all pertinent information to make educated decisions for remediation.
  • Attached or loaded vehicles and reviewed all connections for security.
  • Prepared necessary forms and reports with accuracy to perform essential recordkeeping.
  • Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions and make decisions.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Conducted vehicle inspections prior to and after every trip and performed minor repairs, including to keep truck functional.
  • Inspected vehicle prior to and after completing each shift, noting any damage or issues in detailed logs.
  • Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Responded to roadside assistance requests to provide tows and other types of support.
  • Picked up clients or vehicles and drove property to specified receiving agency or location.
  • Conducted yearly vehicle and equipment inspections to maintain safety and comply with laws.
  • Maintained neat and professional appearance during every shift to promote positive company presence.
Education and Training
Urbandale High School | CityHigh School Diploma04/1994
R.L O'Connor Service Advisor Training | CitySales And Service2005
Vision Training | CityManagement Quantitative Methods
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Resume Overview

School Attended

  • Urbandale High School
  • R.L O'Connor Service Advisor Training
  • Vision Training

Job Titles Held:

  • Manager
  • Assistant Manager
  • General Service

Degrees

  • High School Diploma
    Sales And Service
    Management Quantitative Methods

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