manager customer service management resume example with 3+ years of experience
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Customer-oriented [Job Title] bringing [Number]-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Talented in assessing systems and developing strategies to reduce process lags. Good organizational and problem-solving abilities.
Tech-savvy Customer Service Supervisor with wholesale management experience. Conducts business transactions with accuracy and speed. Flexible and adaptable to change and recognized for taking on increased levels of responsibility. Works cooperatively with co-workers and sets example with strong work ethic.
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- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Disinfected public areas frequently and provided spot cleaning as needed to maintain clean, welcoming atmosphere.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Monitored supply levels of cleaning supplies and placed orders when necessary.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Swept and damp-mopped private stairways and hallways.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Coached new [Job title]s by demonstrating approved cleaning procedures.
- Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
- Led [Type] and [Type] training to boost customer satisfaction rating from [Number]% to [Number]%.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Disposed of expired and overripe items to eliminate health risks.
- Assessed floor displays to restock merchandise.
- Assisted customers with product, promotion and policy information.
- Checked out customers by processing payments and bagging items.
- Carried and secured customer purchases in vehicles.
- Updated signage to reflect current pricing and promote target merchandise.
- Loaded and unloaded delivery vehicles to maintain inventory.
- Maintained current and accurate inventory by completing daily cycle counts and monthly audits.
- Verified invoices against delivered merchandise to drive shipment accuracy.
- Notified supervisor of spills for quick clean-up and remediation.
- Leveraged lift equipment to pull items from stock and add shelves and bins.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Lifted materials of varied weights on regular basis.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Greeted customers and retrieved requested products to drive satisfaction.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Blocked and faced all products on shelves and displays to meet company policies.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Updated signage to reflect new pricing or temporary promotional strategies to increase sales.
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Resume Overview
School Attended
- Hiset/OTC
Job Titles Held:
- Manager/Customer Service Management
- Environmental Services Custodian
- Grocery Stocker/Carryout
Degrees
- GED
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy