Skilled manager committed to addressing customer concerns with speed, accuracy and professionalism..
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Exceeded corporate target for customer satisfaction.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.
Maintained up-to-date records at all times.
Ran reports and supplied data to fulfill customer report requirements.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Organized and maintained documents and files.
Maintained the master calendar for patients appointments for doctor's appearances.
Received extremely all incoming calls.
Directed incoming calls to appropriate staff members.
Maintained office supplies by checking stocks and placing orders.
Trained new employees on office equipment and job duties.
Opened new claim files.
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