Manager, Cloud Infrastructure Services Resume Example
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MANAGER, CLOUD INFRASTRUCTURE SERVICES
Executive Profile
Experienced IT Professional who can handle everything from helpdesk through strategic planning. Willing and able to roll-up the sleeves and help whenever and wherever necessary. In addition to building and managing IT departments, I have the technical skills to handle most every issue supporting the IT needs for a company. Customer service focused with IT as the specialty. Experience interacting with all levels of executive management and boards.
Core Strengths
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Core Accomplishments
Operations Management:
- Managed Corporate IT Operations.
- Handled all IT functions related to .DoD projects.
- Liaison between customers and business.
- Enhanced project site monitoring to archive 99.99% uptime.
- Introduced 24x7 helpdesk operations.
Staff Development:
- Launched well-received program of professional development courses for all staff.
- Mentored and coached employees resulting in a 12% increase in productivity.
- Spearheaded program to create standardize project site deployments.
Professional Experience
Manager, Cloud Infrastructure Services05/2013 to CurrentBanner HealthTucson , AZ
- Cloud Infrastructure Services Key Responsibilities and Accountabilities: Managed Wintel and Office 365 teams supporting 3,500+ users Responsible for Microsoft Enterprise Agreement and Premier Support contracts Lead insourcing project for areas of responsibility Assisted teams in transition from Service Manager ver. 4 to ver. 9 to Fresh Service for ITSM helpdesk systems Developed job descriptions and recruited staff for various positions Managed infrastructure operations for mergers and acquisitions Managed development of SharePoint sites for corporate global expansion.
Manager II, Business Systems05/2010 to 05/2013AbmResearch Triangle Park , NC
- Project Manager for the Enterprise Project and Portfolio Management project.
- Responsible for leading agency's Federal Data Center Consolidation Initiative (FDCCI).
- Implemented Continuous Process Improvement initiative (CPI) throughout enterprise.
- Asset Manager of $150M in hardware & software assets; implemented barcoding of assets.
- Lead enterprise effort on procurement, CMDB improvements, and change management.
- ITO Service Delivery consultant for CIO on strategic and tactical infrastructure and operations.
IT Director06/2009 to 05/2010Frontier CommunicationsRobstown , TX
- Delivered enterprise architect services to build a complete view of strategy, business processes and existing information technology systems.
- Established standardized IT practices, tasks and procedures for company using the ITIL framework and gathered program requirements, recommended and provided technical solutions.
- Business analyst for existing IT systems; recommended solutions for discovered issues.
- Responsible for organizing, planning, and executing large-scale projects from vision through implementation.
- Recruited staff and contractors for multiple locations.
Vice President01/2007 to 05/2009Coupa SoftwareWashington , DC
- Promoted to VP of IT in January 2007.
- Accountable for optimal operation of all data centers at corporate offices.
- Decision maker on IT strategic issues and governance relating to the use of technology in the business.
- Designed scalable hardware architecture for all US offices and DoD military housing projects resulting in an increased uptime to 99.99% and allowed for an increase in user base by 400% with no service degradation.
- Developed and implemented corporate IT policies and procedures across the enterprise.
- Implemented JD Edwards sandbox for training, disaster recovery and testing.
- Member of Global IT Senior Leadership Team.
- Relocated JD Edwards production environment to new data center.
- Supervised, mentored and provided leadership for IT staff throughout the US.
Corporate IT Manager/ Division CTO03/2004 to 12/2006ACTUS LEND LEASE - Division Of Lend Lease GlobalCity , STATE
- Hired in 2004 to build corporate IT department and developing staffing model to support DoD project sites.
- Created cross-functional IT staff which supported six regional offices and fifteen military bases reducing support costs by 50%.
- Developed and managed the annual IT departmental budget of $4.5M.
- Established SLAs and OLAs for corporate offices and project sites.
- Implemented Continuous Process Improvement (CPI) methodologies to improve department efficiencies and productivity.
- Implemented JD Edward's One World production site and managed development of three applications.
- Provided management, coaching, mentoring and development opportunities for IT staff.
- Renegotiated service and procurement contracts with IT vendors saving over $250,000 annually.
Director of Network Operations06/2003 to 03/2004OZTECHSCity , STATE
- Hired as Director of Network Operations to manage delivery of professional services to clients.
- Analyzed needs and delivered revised IT hardware, software and support solutions for clients saving over 20% per year.
- Developed IT policies and procedures for clients.
- Provided staff management and mentoring for client's in-house IT staff.
- Managed client's servers and networks on-site and remotely.
Director of Information Systems / CTO01/2001 to 06/2003CCG INFORMATION & HEALTHCARE SOLUTIONS, LLCCity , STATE
- Hired as Director of IS / CTO to deliver and manage SaaS and web Business Intelligence solutions for healthcare clients.
- Developed and ensured corporate compliance with client IT policies, HIPAA, JACHO and security policies.
- Defined the corporate IT systems architecture to support the business strategy.
- Saved over $100,000 as Project Manager on corporate data center relocation project.
- Conducted successful vendor and service contract negotiations reducing annual costs by 25%.
Senior IT Manager06/1991 to 12/2000DIAMOND WALNUT GROWERSCity , STATE
Education
Bachelor of Science: Computer Science1984California State UniversityCity, State, USA
MBA Program: BusinessColumbia University School of BusinessCity, State, USA
Certifications
- Corporate ITIL training – Completed in 2008 (40 classroom hours)
- Corporate PMP Certification – Completed in 2007 (40 classroom hours & 12 projects)
- Lean Six Sigma Green Belt Training - 2006
- OPSEC – Department of Homeland Security Operational Security Certificate
- Security Clearance – FBI Cleared, DoD Public Trust, June 2010
- DoD Privacy, Security & Information Assurance Certifications, 2010-2012
- Internet Security Certification – Completed 2011
- California Basic Education Skills Test and Single Subject & Secondary Level Teaching Credentials
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Resume Overview
School Attended
- California State University
- Columbia University School of Business
Job Titles Held:
- Manager, Cloud Infrastructure Services
- Manager II, Business Systems
- IT Director
- Vice President
- Corporate IT Manager/ Division CTO
- Director of Network Operations
- Director of Information Systems / CTO
- Senior IT Manager
Degrees
- Bachelor of Science : Computer Science 1984
MBA Program : Business
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