Manager, Cloud Infrastructure Services Resume Example

Experienced IT Professional who can handle everything from helpdesk through strategic planning. Willing and able to roll-up the sleeves and help whenever and wherever necessary. In addition to building and managing IT departments, I have the technical skills to handle most every issue supporting the IT needs for a company. Customer service focused with IT as the specialty. Experience interacting with all levels of executive management and boards.

Operations Management: 

• Managed Corporate IT Operations.
• Handled all IT functions related to .DoD projects.
• Liaison between customers and business.
• Enhanced project site monitoring to archive 99.99% uptime.
• Introduced 24x7 helpdesk operations.

Staff Development: 

• Launched well-received program of professional development courses for all staff.
• Mentored and coached employees resulting in a 12% increase in productivity.
• Spearheaded program to create standardize project site deployments.

• Corporate ITIL training – Completed in 2008 (40 classroom hours)
• Corporate PMP Certification – Completed in 2007 (40 classroom hours & 12 projects)
• Lean Six Sigma Green Belt Training - 2006
• OPSEC – Department of Homeland Security Operational Security Certificate
• Security Clearance – FBI Cleared, DoD Public Trust, June 2010
• DoD Privacy, Security & Information Assurance Certifications, 2010-2012
• Internet Security Certification – Completed 2011
• California Basic Education Skills Test and Single Subject & Secondary Level Teaching Credentials