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Manager Resume Example

Resume Score: 90%

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MANAGER
Summary

High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Highlights
  • Proven leader
  • Restaurant management
  • Math and language skills
  • Neat, clean and professional appearance
  • Delivers exceptional customer service
  • Reliable and punctual
  • Cash handling
  • Reliable team worker
  • Excellent multi-tasker
  • Culinary knowledge
Experience
Manager03/2010 to 03/2016McDonalds
  • Serve Safe Managment
  • Greet customers as they arrive at the store and provide them with information about products and/or services.
  • Respond to customers' complaints and resolve their issues.
  • Take payment in exchange of items sold.
  • Bag, box and wrap purchased items.
  • Identify prices of goods using memory or scanner.
  • Enter transactions in the cash register and provide customers with the total bill.
  • Sort and count currency and coins.
  • Issue receipts and change to customers.
  • Count money at the end and beginning of each shift.
  • Process exchanges and refunds.
  • Ensure that all checkout counters have enough cash.
  • Process credit card and check payments.
  • Weigh items and determine prices of the same.
  • Issue trading stamps and gift cards.
  • Perform the duties of customer service representative when required.
  • Maintain periodic sales reports and spreadsheets.
  • Assist in stocking shelves, rotating merchandise and marking prices.
  • Ensure management of daily cash accounts.
  • Maintain periodic transaction reports.
  • Ensure maintenance of check out areas.
  • Resolve customer complaints in a proactive manner.
  • Open and close tills.
  • Train other staff members to work as cashier.
  • Maintain knowledge of store inventory and sales activities.
  • Keep the work area tidy and clean.
Web Chat Representative08/2010 to 03/2012AfniOpelika, AL
  • Determines requirements by working with customers.
  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Merchant Cashier Assitant11/2012 to 03/2014Sears Holding CorpColumbus, GA
  • Greeted customers and determined their needs and wants.
  • Discussed type, quality and number of merchandise required for purchase.
  • Recommended merchandise based on individual requirements.
  • Advised customers on utilization and care of merchandise.
  • Provided advice to clients regarding particular products or services.
  • Explained the use and advantage of merchandise to customers.
  • Answered customers' queries and concerns.
  • Showed the live working of merchandise Quoted prices and discounts as well as credit terms, trade-in allowances, warranties and delivery dates Prepared sales contracts and accepted payment through cash, quench and credit card Assisted in display of merchandise Maintained sales records for inventory control.
File Clerk05/2015 to 07/2016EAGMCOpelika, AL
  • Add new material to file records, and create new records as necessary.
  • Answer questions about records and files.
  • Assign and record or stamp identification numbers or codes in order to index materials for filing.
  • Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.
  • Enter document identification codes into systems in order to determine locations of documents to be retrieved.
  • Find and retrieve information from files in response to requests from authorized users.
  • Keep records of materials filed or removed, using logbooks or computers.
  • Modify and improve filing systems, or implement new filing systems.
  • Perform periodic inspections of materials or files in order to ensure correct placement, legibility, and proper condition.
  • Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
  • Scan or read incoming materials in order to determine how and where they should be classified or filed.
  • Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
  • Track materials removed from files in order to ensure that borrowed files are returned.
  • Convert documents to films for storage on microforms such as microfilm or microfiche.
  • Design forms related to filing systems.
  • Gather materials to be filed from departments and employees.
  • Operate mechanized files that rotate to bring needed records to a particular location.
  • Perform general office duties such as typing, operating office machines, and sorting mail.
  • Retrieve documents stored in microfilm or microfiche and place them in viewers for reading.
Education
High School Diploma2010Russell County High SchoolSeale, AL
Skills

call center, cash register, cashier, content, contracts, credit, Resolve customer complaints, clients, customer service, database, delivery, features, filing, forms, general office duties, inventory, control, Issue receipts, legal, sorting mail, materials, memory, exchange, money, office machines, knowledge of store, quality, reading, file maintenance, reporting, researching, sales reports, scanner, spreadsheets, typing

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Resume Overview

Companies Worked For:

  • McDonalds
  • Afni
  • Sears Holding Corp
  • EAGMC

School Attended

  • Russell County High School

Job Titles Held:

  • Manager
  • Web Chat Representative
  • Merchant Cashier Assitant
  • File Clerk

Degrees

  • High School Diploma 2010

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