Professional System Consultant with 5+ years experience in information technology management. Strengths in organization, written and oral communication, technology, project management, troubleshooting, problem analysis and resolution, customer service, and personnel management/training skills. A resourceful, life-long learner, embracing knowledge as a tool for improved problem-solving effectiveness.
Nutrition World, Inc.January 2012 to CurrentManager Frisco, TX
Developed and maintained one hub's accounting and finance systems.
Created a complete inventory management platform for multiple locations.
Overlooked complete system integration encompassing security and auditing.
Managed and delineated training and development materials, system information, and on boarding process.
Connected remote sites to central network system to allow direct transfer of production and sales data.
Analyzed frequent problems and consulted with Training Coordinator to design and offer training sessions in order to address the problems.
Implemented Web-based project management tools to coordinate the activities of a distributed team and present real-time progress reports to decision makers.
T-MobileJanuary 2014 to January 2014NOC Technician Frisco, TX
Verifying and correcting network paths and maps ensure proper documentation.
Issue outage reports, trouble tickets, and dispatch market personnel as required.
Providing guidance to others and performing escalation procedures in a timely manner.
Providing and documenting in-depth analysis to isolate and resolve customer affecting issues.
Verifying & troubleshooting DNS, NTP, Console access, Opsware, IOS version, interfaces, WAN links, IP route.
Using in-depth knowledge to provide input on process improvements related to maintenance and repair activities.
Interfacing with Tier 2, field team members, Engineering, other NOC (Network Operations Center) technicians and all service vendors.
Part of a cross-functional team using advanced knowledge and skill sets to support the T-Mobile IP network supporting the following devices: Cisco: 6500, 3500, 2900, Catalyst 4998, Catalyst 4900M.
KarbonPointe SolutionsJanuary 2009 to January 2012Plano, TX
Coordinated site surveys and authored technical documentation.
Configured routers, firewalls, domain name services, e-mail, Web, and FTP services.
Conducted surveys of operations to assess needs and identify high priority improvements.
Managed and coordinated network operation efforts, IT planning, security, and other technical areas.
Analyzed information technology systems to identify threats, vulnerabilities, countermeasures, and residual risk.
Monitor and assure compliance with federal regulations and industry standards, instituting changes as they occur.
Analyzed developments in Internet technology and proposed far-reaching Web strategy to improve client services and firm's visibility.
Coordinated, supervised, and implemented technology-related additions, moves, and changes including hardware and software updates.
Installed and supported critical servers, including hardware setup, configuration, and over 20 software applications including Microsoft SQL, Oracle Databases, and CRMs.
Estimated project costs, prepared project plans and status reports.
Led the development of requisitions, bids, and specifications, and the negotiation, administration, and evaluation of contracts for equipment and services.
Developed hybrid cloud delivery model allowing for customers to choose the mix of public and private clouds to meet their individual needs.
January 2006 to January 2009Network Engineer
Designed and developed training curriculum and materials used in training clients in use of networking systems.
Designed and led network and security system upgrades, providing technical guidance and problem- solving analysis.
Build, configure and deployed VMs and templates.
Completed Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of Windows 2003, 2008, and 2012 as well as Linux servers from VMware, Hyper-V, Xen and legacy hardware.
Developed detailed, comprehensive communication plans, change management plans, risk assessments, and standard operating procedures.
Increased security, stability, and recoverability of the network through implementation and ownership of all IT policies including security, backup, disaster recovery planning and compliance.
Served as an advisor to executive staff on information security practices and procedures.
Standardized network management and monitoring tools across the organization to provide real-time alerting leading to greater uptime and increased security.
Drafted and implemented policies and procedures regarding network equipment, maintenance, and monitoring.
Design, deployment, and maintenance of a broad range of Microsoft technologies including: Windows Server 2000, 2003, 2008, 2008 R2; Exchange Server 2003 & 2007; SharePoint Server 2003, 2007, 2010; Internet Security and Acceleration (ISA) Server 2004, 2006; SQL Server 2000, 2005, 2008; Windows Server Update Services (WSUS); DNS; WINS; DHCP; Active Directory; Group Policy Design and Implementation; IIS; and Terminal Services Gateway, Remote Desktop Services.
Manage PC and laptop support, implement service desk best practices.
Optimize Windows desktop deployment by leveraging the latest deployment automation technologies from Microsoft.
University of Texas2012B.S: Management Information SystemsDallas Richardson, TXManagement Information Systems
accounting, Active Directory, auditing, automation, backup, change management, Cisco, Cisco Router, hardware, contracts, client, clients, Databases, Database, delivery, DHCP, disaster recovery planning, Disaster Recovery, DNS, documentation, e-mail, finance, firewalls, FTP, functional, Gateway, hub, Hubs, IIS, information security, information technology, Internet Security, inventory management, IP, ISA, Linux, market, materials, access, Exchange Server, Microsoft technologies, Windows, 2000, migration, negotiation, network management, Network Security, network and security, Network, networking, Networks, Oracle, personnel, policies, problem- solving, progress, project management, project plans, real-time, Risk Management, routers, sales, SAN, servers, Microsoft SQL, SQL Server 2000, Switches, System Administration, system integration, technical documentation, troubleshooting, upgrades, VMs, WAN, Web strategy
Cisco, Cisco Router, hardware, contracts, client, clients, Databases, Database, delivery, DHCP, disaster recovery planning, Disaster Recovery, DNS, documentation, e-mail, finance, firewalls, FTP, functionHealthcare: intravenous therapy, MEDISOFT, computerized charting, STD counseling, breastfeeding educator People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skillsal, Gateway, hub, Hubs, IIS, information security, information technology, Internet Security, inventory management, IP, ISA, Linux, market, materials, access, Exchange Server, Microsoft technologies, Windows, 2000, migration, negotiation, network management, Network Security, network and security, Network, networking, Networks, Oracle, personnel, policies, problem- solving, progress, project management, project plans, real-time, Risk Management, routers, sales, SAN, servers, Microsoft SQL, SQL Server 2000, Switches, System Administration, system integration, technical documentation, troubleshooting, upgrades, VMs, WAN, Web strategy