CAREER OBJECTIVE Community Program Manager focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities.
Promoted to Manager after eighteen months of employment.
Explained program offerings and requirements to clients and answered related questions.Kept up-to-date, thorough and accurate case files.Addressed program and policy issues, developed best practices and improved service delivery.Managed a caseload of about ten staff members at any given time.Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations.Evaluated team member performance and offered constructive feedback.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Trained about five new employees quarterly.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Cross-trained and provided back-up for other customer service representatives when needed.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Guaranteed positive customer experiences and resolved all customer complaints.
Academic Achievement Award.Member of Speech Pathology Club. Advanced coursework in Special Education.
Member of Lacrosse Club. Member of Track Club. Member of Sign Language Club. Honors Academic Achievement Award.
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