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Manager and Shiftlead Resume Example

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KJ

MANAGER AND SHIFTLEAD
Summary

Diligent Expeditor with

years of 7 experience. Well-versed in monitoring food preparation and coordinating timely scheduling to promote quality service and continuous customer retention.

Industrious Expeditor with [Number] years of experience. Bringing demonstrated success in monitoring and fulfilling quality menu item presentation and coordination. Meticulous and eager to learn with skill for providing mentorship to kitchen team members.

Skills
  • Issue and conflict resolution
  • Staff development
  • Lead generation
  • Team building
Education and Training
High School DiplomaCedar Ridge High SchoolHillsborough,NC,05/2006
Experience
Jersey Mike's SubsManager and Shiftlead | Burlington, North Carolina02/2018 to Current
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Managed day-to-day operations, including supervision and assignment delegation for 15 member team.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Oversaw personnel recruitment, performance and scheduling.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Coached new team members on job tasks and performance strategies.
  • Led monthly district conference calls with teams to update and align sales objectives.
Chili's Grill & BarFood Expeditor | Mebane, NC05/2012 to 02/2018
  • Coordinated service for food runners and other kitchen staff.
  • Ensured guest satisfaction by monitoring company time and quality standards for each meal.
  • Provided mentorship and guidance to new kitchen team members.
  • Adhered to corporate standards and policies in overseeing restaurant operations.
  • Illustrated knowledge of menu and service offerings to ensure guest satisfaction.
  • Employed knowledge of cutlery and culinary tools to prepare [Type] foods.
  • Cross-trained in [Type] and [Type] positions to support team and help meet all customer needs.
  • Removed trash and dropped food items regularly to keep workspaces neat and clean.
  • Followed recipes and customer request details to prepare high-quality, delicious meals.
  • Re-stocked, organized and arranged service and food stations.
  • Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
  • Protected food from spoilage by storing according to safety procedures.
  • Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Chili'sHostess | Durham, NC12/2005 to 05/2011
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Answered telephone to provide establishment information and take party reservations.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Checked dining and serving areas every half hour to verify proper cleanliness and readiness for guests.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Kept tables neat, cleared away dirty dishes, wiped
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Helped to plan and execute parties for more than [+] guests, including coordinating menus and preparing tables.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Inspected restrooms for cleanliness and availability of supplies every 3 minutes per shift.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Recognized VIP customers immediately and provided special treatment, including preferred tables.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Placed reservations through phone and email into [Software].
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Tracked seated guests and available seating using [System].
  • Enhanced guests' experiences by fulfilling special requests during visits.
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Resume Overview

Companies Worked For:

  • Jersey Mike's Subs
  • Chili's Grill & Bar
  • Chili's

School Attended

  • Cedar Ridge High School

Job Titles Held:

  • Manager and Shiftlead
  • Food Expeditor
  • Hostess

Degrees

  • High School Diploma