Manager Resume Example
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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
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Experience
04/2012 to 01/2021 Manager Labcorp | Salisbury, NC,
- Completed daily paperwork, wrote orders for vendors, created weekly schedules, reviewed weekly payroll, prepared for monthly inspections and store audits.
- Handled between $3,000-12,0000 in funds each day in fast-paced convenient store environment, including daily banking trips.
- Recruited and hired qualified candidates to fill open positions. Trained new employees, including monitoring and review of individual performance.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Cross-trained in every store role to maximize operational knowledge.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led staff meetings for team to communicate expected directives.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Generated reports to assess performance and make adjustments in daily paperwork.
2009 to 2012 Housekeeper Commonwealth Assisted Living | South Boston, VA,
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied wastebaskets and washed all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Replenished drinking glasses, writing supplies and other amenities to provide elements of comfort and convenience for guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
2007 to 2012 Manager Labcorp | San Bernardino, CA,
- Prepared and delivered customers orders.
- Ordered weekly items for delivery.
- Prepped food for daily use.
- Handled nightly paperwork and money.
- Covered shifts when called off or extra shifts.
2002 to 2008 Server Topgolf | Columbus, OH,
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Calculated charges, issued table checks and collected payments from customers.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
Expected in 05/2005 High School Diploma | Buckeye High School, Medina, OH
Lorain County Community College, Elyria, OH
Expected in 05/2005 High School Diploma | Medina County Career Center, Medina, OH
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Resume Overview
School Attended
- Buckeye High School
- Lorain County Community College
- Medina County Career Center
Job Titles Held:
- Manager
- Housekeeper
- Manager
- Server
Degrees
- High School Diploma
- Some College (No Degree)
- High School Diploma