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Manager Resume Example

Resume Score: 80%

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MANAGER
Summary

Reliable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Skills
  • Staff development
  • Friendly, positive attitude
  • Multitasking
  • Leadership
  • Customer service-focused
  • Maintenance & Repair
  • Critical thinking
  • Task delegation
  • Superb time management
  • Work ethic
Experience
Manager|Company Name - City, State|04/2012 - 01/2021
  • Completed daily paperwork, wrote orders for vendors, created weekly schedules, reviewed weekly payroll, prepared for monthly inspections and store audits.
  • Handled between $3,000-12,0000 in funds each day in fast-paced convenient store environment, including daily banking trips.
  • Recruited and hired qualified candidates to fill open positions. Trained new employees, including monitoring and review of individual performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Cross-trained in every store role to maximize operational knowledge.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Led staff meetings for team to communicate expected directives.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Generated reports to assess performance and make adjustments in daily paperwork.
Housekeeper|Company Name - City, State|2009- 2012
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Emptied wastebaskets and washed all soiled linen in guest rooms to reduce spread of germs and enhance freshness.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Replenished drinking glasses, writing supplies and other amenities to provide elements of comfort and convenience for guests.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
Manager|Company Name - City, State|2007 - 2012
  • Prepared and delivered customers orders.
  • Ordered weekly items for delivery.
  • Prepped food for daily use.
  • Handled nightly paperwork and money.
  • Covered shifts when called off or extra shifts.
Server|Company Name - City, State|2002 - 2008
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Calculated charges, issued table checks and collected payments from customers.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
Buckeye High School|City, State|05/2005High School Diploma
Lorain County Community College|City, StateSome College (No Degree)
Medina County Career Center|City, State|05/2005High School Diploma
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Resume Overview

School Attended

  • Buckeye High School
  • Lorain County Community College
  • Medina County Career Center

Job Titles Held:

  • Manager
  • Housekeeper
  • Server

Degrees

  • High School Diploma
    Some College (No Degree)
    High School Diploma

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