Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
Sales Techniques
Staff development
Marketing
Project management
Microsoft Office
Working collaboratively
Reliable and trustworthy
Communication
Problem-solving abilities
High-energy attitude
Clerical support
Customer relations
Credit card payment processing
Focused on customer satisfaction
Product Knowledge
Meticulous attention to detail
Experience
04/2022 to Current
Dental ReceptionistAmc Entertainment Inc. – Ashburn, VA,
Received incoming calls and coordinated with staff to fulfill customer requests.
Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
Explained policies and procedures to visitors.
Scheduled and confirmed appointments.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Managed customer complaints and rectified issues to complete satisfaction.
Completed insurance verifications and claim forms for patient intake and processing.
Obtained informed consent and payment documentation from patients and filed in system.
Verified, updated and entered patient information into system.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Scheduled cleanings and dental appointments for patients using appointment software.
Maintained master calendar and scheduled new appointments based on provider availability.
Took customer payments and billed insurance companies for remaining balance.
Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
Educated patients about post-operative and at-home care for optimal outcomes.
Communicated with patients with compassion while keeping medical information private.
Adhered to HIPAA requirements to safeguard patient confidentiality.
11/2019 to 04/2022
ManagerDealer Policy – Burlington, NC,
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Organized schedules, workflows and shift coverage to meet expected business demands.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Enhanced sales by implementing merchandising and promotional improvements.
06/2020 to 02/2021
Front Desk ReceptionistFood City – Jonesborough, TN,
Perform a variety of clerical tasks in an organized efficient manner.
Handled high call volume; directing phone calls to the necessary departments.
patient in-take registration and check-out; data entry.
scheduled consults, follow-ups for patients accordingly / confirmed appointments for the upcoming day.
verified eligibility
collected patient copay and payments
Kept inventory of supplies
Updated providers schedules as directed
08/2012 to 11/2019
Head CashierMars – Austin, TX,
Learned roles of other departments to provide coverage and keep Restaurant operational.
Verified customer identification for alcohol or tobacco purchases.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
Answered customer quests, provided store information and escorted to desired store areas.
Greeted customers and responded to informational requests.
Processed credit card and gift certificate payments in electronic computer systems.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
Assisted customers by answering questions, addressing concerns and providing current account information.
12/2014 to 08/2015
Pet CaretakerCompany Name – City, State,
Prepared and served meals to meet dietary needs and instructions.
Bathed and groomed dogs and cats.
Walked dogs on regular schedule to provide exercise and potty opportunities.
Fed and watered cats daily.
Kept facility areas clean, neat and sanitized for optimal animal health and well-being.
Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
Communicated positively with clients to understand and meet pets' unique needs.
Enforced high level of safety and health standards, keeping staff trained and proficient in respective procedures and policies.
Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
Monitored animals during group play sessions for signs of aggressive or fearful behavior.
Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
Coordinated doggie daycare groups and overnight care.
Education and Training
Expected in 06/2012 to to
High School Diploma: Flushing High School - Flushing, Queens, GPA:
Expected in to to
: Criminal Justice Queensborough Community College of The City University of New York - Oakland Gardens, NY GPA:
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Resume Overview
School Attended
Flushing High School
Queensborough Community College of The City University of New York