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Manager Resume Example

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MANAGER
Summary

Resourceful and accomplished Manager with extensive office operations and personnel organization expertise .Flexible and hardworking with the drive to succeed.

Highlights
  • Microsoft Office proficiency
  • Strong organizational skills
  • Energetic work attitude
  • Training and development
  • Customer relations
  • QuickBooks proficient
  • Meticulous attention to detail
  • Dedicated
  • Invoice processing
  • Visual merchandising proficiency
  • Multi-line phone proficiency
  • Inventory control
  • Employee scheduling
  • Administrative skills
  • Excellent multi-tasker
  • Strong communication skills
Experience
Manager
June 2003 to November 2011 A Cool New Driving School － Annapolis, MD
  • Started as a Certified Driving / Classroom Instructor and was promoted to Manager within1 year.
  • Designed, Developed and maintained our web page for the business that increased our sales 30 % which resulted in the hiring of 2 more employees to cover my position.
  • Within 2 years we had opened our 2nd location and also had retained 2 satellite locations operating out of the high schools.We hired on 3 more employees.
  • Created Invoices.
  • Development and implementation of computerized scheduling.
  • Initiated, researched and critiqued our classroom schedules, and in car schedules up to a year in advance to coordinate with the multiple public and private schools in the area to also better utilize customer availability.
  • Expanded and added more classroom schedules to attract more clients and to be more flexible during school breaks and summer vacations.
  • Reorganized, systematized and maintained approximately 800 files on a day to day basis.
  • Worked outside the box and changed the "normal" approach on Drivers Education and made the learning environment unique,fun and interesting.
  • Created spreadsheets and documentation to co- inside with the State of Maryland Driver Education program, and to notify students and parents on the student accomplishments and progression.
  • Maintaining and keeping accurate records for all clients to be forwarded to the state of Maryland upon completion.
  • Resolved customer service issues and explained the best solutions to solve the problem.
  • Handled up to 75 calls per day from new and current customers seeking information, enrolling for classes or scheduling for the in car lessons or making cancellations to reschedule.
  • Marketed the business by adding magnets to all the vehicles in our fleet, creating our web page , handing out flyer's, advertising in the schools yearbooks, advertising in the penny savers, donating 1 enrollment to the high schools auctions, advertising on schools web page and repeat family discounts.
  • Scheduling employees, confirming and distributing schedules by hand or email.
  • Emailing weekly reminders to clients on upcoming appointments and follow up on cancellations.
  • Ordering office supplies.
  • Maintaining our vehicle fleet of 8 cars, regular maintenance and keeping them up to code per Maryland law.
  • Enrollment of new clients, billing and applying payments into QuickBooks.
  • Payroll and monthly reconciliation of QuickBooks
  • Reorganization of the entire office to be more efficient.
  • Redecorating of the office and classroom to feel more inviting and to resemble our business.
  • When necessary covered a shift for a sick employee in the classroom or in car training.
  • Managed day to day operations.
Customer Service Associate / Producer
March 2001 to May 2003 Allstate Insurance Company － Annapolis, MD
  • Licensed in Auto, Home, Health, Life and Accident Insurance.
  • Handled up to 75 calls a day from new and existing customers seeking product information or inquires about their policies.
  • Accepted and applied payments.
  • Responsible for large sums of money and making daily bank deposits.
Short Order Cook /Seasonal Decorator/ Housekeeping
January 1999 to January 2001 Chicks Restaurant Bar and Lanes － Angola, NY
  • Performed a variety of food preparation including, slicing meats, salads, breads, buffet dishes, potato pancakes, desserts.
  • One of two short order cooks for breakfast and lunch.
  • Responsible for seasonally updating the decor and decorating for the holidays.
  • Daily cleaning of the restaurant, bar area and restrooms and front of the house flower landscaping.
Education
High School Diploma : 1981 Beaver River Central － Beaver Falls , NY
Certificate of 2 year completion : Food Preparation, 1981 BOCES － Glenfield, Any, US
Interests

Scrapbooking, Jewelry Making, Crafts, Flower Arranging,Holiday Decorating, Sewing, Baking, Cooking, Painting, Organizing, Refinishing Furniture, Upholstering and Interior Designing.

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Resume Overview

Companies Worked For:

  • A Cool New Driving School
  • Allstate Insurance Company
  • Chicks Restaurant Bar and Lanes

School Attended

  • Beaver River Central
  • BOCES

Job Titles Held:

  • Manager
  • Customer Service Associate / Producer
  • Short Order Cook /Seasonal Decorator/ Housekeeping

Degrees

  • High School Diploma : 1981
    Certificate of 2 year completion : Food Preparation , 1981

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