Manager Resume Example
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MANAGER
Summary
Resourceful and accomplished Manager with extensive office operations and personnel organization expertise .Flexible and hardworking with the drive to succeed.
Highlights
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Experience
Manager
June 2003 to November 2011Vodafone － Pune , IN
June 2003 to November 2011Vodafone － Pune , IN
- Started as a Certified Driving / Classroom Instructor and was promoted to Manager within1 year.
- Designed, Developed and maintained our web page for the business that increased our sales 30 % which resulted in the hiring of 2 more employees to cover my position.
- Within 2 years we had opened our 2nd location and also had retained 2 satellite locations operating out of the high schools.We hired on 3 more employees.
- Created Invoices.
- Development and implementation of computerized scheduling.
- Initiated, researched and critiqued our classroom schedules, and in car schedules up to a year in advance to coordinate with the multiple public and private schools in the area to also better utilize customer availability.
- Expanded and added more classroom schedules to attract more clients and to be more flexible during school breaks and summer vacations.
- Reorganized, systematized and maintained approximately 800 files on a day to day basis.
- Worked outside the box and changed the "normal" approach on Drivers Education and made the learning environment unique,fun and interesting.
- Created spreadsheets and documentation to co- inside with the State of Maryland Driver Education program, and to notify students and parents on the student accomplishments and progression.
- Maintaining and keeping accurate records for all clients to be forwarded to the state of Maryland upon completion.
- Resolved customer service issues and explained the best solutions to solve the problem.
- Handled up to 75 calls per day from new and current customers seeking information, enrolling for classes or scheduling for the in car lessons or making cancellations to reschedule.
- Marketed the business by adding magnets to all the vehicles in our fleet, creating our web page , handing out flyer's, advertising in the schools yearbooks, advertising in the penny savers, donating 1 enrollment to the high schools auctions, advertising on schools web page and repeat family discounts.
- Scheduling employees, confirming and distributing schedules by hand or email.
- Emailing weekly reminders to clients on upcoming appointments and follow up on cancellations.
- Ordering office supplies.
- Maintaining our vehicle fleet of 8 cars, regular maintenance and keeping them up to code per Maryland law.
- Enrollment of new clients, billing and applying payments into QuickBooks.
- Payroll and monthly reconciliation of QuickBooks
- Reorganization of the entire office to be more efficient.
- Redecorating of the office and classroom to feel more inviting and to resemble our business.
- When necessary covered a shift for a sick employee in the classroom or in car training.
- Managed day to day operations.
Customer Service Associate / Producer
March 2001 to May 2003Allstate Insurance Company － City , STATE
March 2001 to May 2003Allstate Insurance Company － City , STATE
- Licensed in Auto, Home, Health, Life and Accident Insurance.
- Handled up to 75 calls a day from new and existing customers seeking product information or inquires about their policies.
- Accepted and applied payments.
- Responsible for large sums of money and making daily bank deposits.
Short Order Cook /Seasonal Decorator/ Housekeeping
January 1999 to January 2001Chicks Restaurant Bar And Lanes － City , STATE
January 1999 to January 2001Chicks Restaurant Bar And Lanes － City , STATE
- Performed a variety of food preparation including, slicing meats, salads, breads, buffet dishes, potato pancakes, desserts.
- One of two short order cooks for breakfast and lunch.
- Responsible for seasonally updating the decor and decorating for the holidays.
- Daily cleaning of the restaurant, bar area and restrooms and front of the house flower landscaping.
Education
High School Diploma : 1981Beaver River Central － City, State
Certificate of 2 year completion : Food Preparation, 1981BOCES － City, State, US
Interests
Scrapbooking, Jewelry Making, Crafts, Flower Arranging,Holiday Decorating, Sewing, Baking, Cooking, Painting, Organizing, Refinishing Furniture, Upholstering and Interior Designing.
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Resume Overview
School Attended
- Beaver River Central
- BOCES
Job Titles Held:
- Manager
- Customer Service Associate / Producer
- Short Order Cook /Seasonal Decorator/ Housekeeping
Degrees
- High School Diploma : 1981
Certificate of 2 year completion : Food Preparation , 1981
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