LiveCareer-Resume

manager resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

I am a 41 year old wife and mother of 3 boys 24, 20, & 10 been married 20 years.. I am a very reliable people person, customer service oriented, customers are #1, team player, multitasker, and I learn quick.

Skills
  • Contract development and management
  • Issue and conflict resolution
  • Systems and automation applications
  • Key accounts and territory management
  • Staff training and development
  • Dependable and reliable
  • Organized
  • Effective team player
  • Excellent multi-tasker
  • Time management
  • Flexible scheduling
  • Inbound and outbound calling
  • Cheerful and energetic
  • Courteous demeanor
  • Inventory control procedures
  • Detail-oriented
  • Strong communication skills
  • Superior communication skills
  • Advanced mathematical aptitude
  • Employee scheduling
  • Office equipment proficiency
  • Cash handling accuracy
  • High-energy attitude
  • Adaptive team player
Experience
Manager, 03/2012 to 10/2016
Papa John'sGarden City, MI,
  • Managed day-to-day operations, including supervision and assignment delegation for [Number]-member team.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Reviewed performance reports and used data to develop continuous improvement initiatives.
  • Trained [Number] employees in inventory practices, POS systems and product knowledge, contributing to [Number]% increase in customer satisfaction ratings.
  • Increased productivity by [Number]% and reduced material waste [Number]% by consistently seeking efficiencies.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Increased safety awareness by [Number]%, which led to no injuries on team since [Year].
  • Maintained open and professional team relationships to quickly identify and resolve issues.
  • Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
  • Monitored safety and functionality of [Type] equipment and made adjustments to optimize productivity.
  • Participated in labor contract negotiations with union to successfully achieve new agreement representing mutually agreed elements.
  • Coached new team members on job tasks and performance strategies.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Facilitated exceptional sales and performance results by focusing on continuous improvement approaches and capitalizing on emerging market opportunities.
  • Facilitated on-site staff training and developed processes and procedures to increase accuracy.
  • Set and administered annual operating budget, consistently maintaining controls and preventing overages.
  • Coordinated day-to-day and long-term activities within various business platforms.
  • Enhanced team member productivity by improving monitoring systems and motivational strategies.
  • Led monthly district conference calls with [Type] teams to update and align sales objectives.
  • Coordinated and launched grand openings for new stores.
  • Assessed risks in relation to vendors, manufacturers and suppliers to assist upper-level management.
  • Trained current employees on additional job positions to maintain coverage of roles at all times.
  • Gave input on how to improve training and employee productivity.
  • Communicated store policy violations to upper management to prevent shrinkage and misconduct.
  • Boosted sales volume by coordinating classes and workshops for major retailers and independent partners.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Improved and assessed process functionality to eliminate downtime and boost productivity.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
  • Showed over [Number] associates new procedure and product techniques over [Timeframe].
  • Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
  • Supervised [Type] department with over [Number] employees and $[Number] [Type] budget.
  • Coordinated, led and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.
  • Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by [Number]%.
  • Maintained high level of morale and team-work on production floor through frequent communication with [Number] employees.
  • Determined efficient work schedules for team on [Timeframe] basis to keep project moving and each shift properly staffed.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Oversaw personnel recruitment, performance and scheduling.
  • Achieved [Number]% insurance referral activity from [Number] [Job titles].
  • Analyzed employee workloads to meet seasonal fluctuation needs.
  • Spearheaded development of training strategies for retail partners and e-commerce teams.
  • Communicated and coordinated with multiple departments to achieve top results.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Partnered with [Job title]s to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Executed new training initiative to improve skills and develop leaders from within.
Cook/Head Waitress, 09/2009 to 03/2012
Watermark Retirement CommunitiesHoliday, FL,
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Instructed [Job title]s in preparation of garnishes, dressings and side dishes.
  • Measured and regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Operated all kitchen equipment safely to avoid injuries.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
  • Grilled and deep fried various foods, including [Type], [Type] and [Type].
  • Placed frequently used food such as [Type] and [Type] in proper storage containers and placed perishable items in refrigerator.
  • Sanitized workstation at end of shift to minimize salmonella and other foodborne illnesses.
  • Identified opportunities to increase revenue, decrease kitchen expenses and maximize departmental productivity without compromising guest satisfaction.
  • Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Sourced vendors and negotiated agreements to cut supply costs without affecting quality.
  • Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Mixed, weighed and proofed ingredients to match exact recipe formula.
  • Prepared more than [Number] dishes per day in fast-paced [Type] environment while maintaining high customer satisfaction rate.
  • Coordinated average of [Number] to [Number] daily food orders, organizing timely deliveries to each table.
  • Communicated with wait staff regarding customer requests, dietary concerns and allergy questions.
  • Interacted professionally and effectively with wait staff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Prepared and plated [Number]+ dishes per shift for busy $[Amount] annual revenue restaurant.
  • Performed work station prep, including [Task] and [Task] prior to shift start.
  • Decorated cakes, cupcakes, tarts and pastries, and skillfully handled special order items.
  • Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
  • Emphasized food quality and specialized baking techniques to set items apart from competitor offerings.
  • Developed processes to accurately track food costs more efficiently, resulting in savings of $[Amount] per month in food cost savings.
  • Prepared bakery and specialty products such as bagels, breads and pastries.
  • Developed strategies to enhance catering and retail foodservice revenue and productivity goals.
  • Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Created approximately [Number] orders simultaneously during busy periods with high accuracy, maintaining customer satisfaction and loyalty.
  • Collaborated closely with food and beverage leadership to conduct staff meetings and resolve service, product and personnel issues.
  • Created exceptional menu items executed with precision to regularly garner diner praise.
  • Garnished and arranged dishes into creative presentations to delight patrons.
  • Weighed, measured and mixed ingredients, meticulously following recipes to produce quality dishes.
  • Estimated staffing needs and adjusted hourly schedules to match demand patterns, budget and local labor laws.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
  • Frosted and decorated cakes, cupcakes, doughnuts, sweet rolls, pastries and cookies.
CNA, 03/2005 to 12/2009
Hillside CilaCity, STATE,
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Provided personal nursing assistance in pre- and post-operative situations.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Examined and addressed lacerations, contusions and other physical symptoms in need of further attention.
  • Used mobility devices and [Type] equipment to carefully and transport patients.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided nursing assistance to residents in [Number]-bed [Type] care facility.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Collected specimens, monitored vitals and maximized patient comfort.
Education and Training
GED: , Expected in 11/2015
Bement High School - Bement, IL
GPA:

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Resume Overview

School Attended

  • Bement High School

Job Titles Held:

  • Manager
  • Cook/Head Waitress
  • CNA

Degrees

  • GED

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