Diligent and driven loan officer/manager with 18 years in the financial industry. Service-oriented with expertise in building a solid customer base. who has achieved success in a variety of roles with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, management and organizational skills. Offering collections, debt consolidation and customer service experience. Computer-savvy, professional and detail-oriented.
Coordinated the approval or rejection of lines of credit for real estate, auto and personal loans. Reviewed accountantÆs book entries to ensure accuracy of the G/L. Addressed and resolved non-routine, complex and unexpected customer issues. Managed the day-to-day tactical and long-term strategic activities within the business. Coached and mentored 3 staff members by offering constructive feedback and taking interest in their long-term career growth. Communicated regularly with management regarding portfolio performance and new loan transaction quality. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan. Educated customers on the variety of loan products and available credit options. Effectively managed more than 800 client relationships. Reviewed and approved billing invoices and expense reports.
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